Qualified/Trainee Debt Adviser

Citizens Advice; Croydon; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Generous leave

Employee benefits

Job summary

Citizens Advice Croydon is seeking a dedicated debt adviser to assess clients' situations and identify effective solutions. In this role you will guide clients, explore options, and negotiate with creditors to prevent escalation while protecting vulnerable people.

The successful candidate may have specialist debt advice accreditation and training to casework level, or be considered as a trainee with on-the-job training to achieve competence.

Qualifications

• The successful candidate ideally has the required specialist debt advice accreditation and training to casework level.
• However, we will consider appointing a trainee and provide the training needed to achieve competence in this role.
• Experience of providing advice at generalist level or knowledge of financial services may be relevant for a trainee opportunity.

Responsibilities

• Assess each client's situation in depth to identify the most appropriate debt strategies.
• Guide and empower clients to understand their options while taking direct action where needed.
• Negotiate with creditors to prevent escalation and protect the client from further harm.

Job description

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Citizens Advice Croydon is a well established local charity serving the London Borough of Croydon. We make a meaningful difference to the lives of the people coming to us for help and support. We are proud of the high quality advice we provide and we are looking for someone who will be committed to delivering excellent customer service and working to the highest standards.

The successful candidate will ideally have the required specialist debt advice accreditation and have completed training to casework level. However, we will consider appointing a trainee and to provide the training needed to achieve competence in this role. If you have experience of providing advice at generalist level or knowledge of financial services, a trainee opportunity like this may be for you.

In this role you will assess each client's situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. You will guide and empower clients to understand their options whilst taking direct action for those who are more vulnerable, such as negotiating with creditors to prevent escalation and protect the client from further harm.

We offer a warm and friendly working environment, hybrid working arrangements, generous leave and other employee benefits and the opportunity to develop professionally.

To request a job pack please email [e-mail]