Qualifications Program Coordinator | Hybrid Role

EF Education First; United Kingdom; On-site; Full time

Job description

Job Title: Program Coordinator (Qualifications)

Location: Ashridge, Berkhamsted, Hertfordshire, HP4 1NS

Reports to: Senior Program Manager, Coaching Qualifications

About Us

Hult Ashridge is part of Hult International Business School, a globally recognised triple-accredited executive business school. We have been supporting the learning and development of leaders for over 65 years. Hult Ashridge focuses on the delivery of Executive Qualifications and Apprenticeships to over 1,000 students (including apprentices).

The Opportunity

This is a rare opportunity to join our excellent qualifications team as a Qualifications Program Coordinator. To be successful, you will be an organized, flexible and hard-working person who embraces change, brings positive energy to the team and works well under pressure.

Our Program Coordinators are experts at delivering exceptional participant and faculty support for our high value academic programs. They have proven skills as communicators, are highly organized and work proactively to ensure programs are delivered to a very high standard and achieve excellent student satisfaction.

Responsibilities

• Proactive coordination of their Qualifications programs guided by the Program Manager and the Academic Director to ensure programs run smoothly
• Close liaison with Ashridge House for all services required whilst delivering programs on-site
• Technical facilitation to support faculty and participants when delivering programs online
• Become an expert on their program, referring to handbooks, assignment briefs and regulations, so can advise and respond to student and other queries
• Excellent administration of program documentation, student enrollment, assessment, marking and results dissemination, student activity and progress tracking, accurate student records and reporting
• Ensure successful delivery of program activities: the student experience, planning and booking logistics/resources, program materials and student satisfaction surveys
• Build excellent relationships with internal teams: faculty, finance, house, sales, to share knowledge and mutual needs, be a trusted go-to person for their program
• Accurate and timely use of our internal invoicing system to process invoices to pay suppliers (including Adjuncts)
• Setting up and using strategic technical platforms, including:
  • Oracle
  • Student Learning Portal and Student database (MyCourses and MyStudents)
  • Zoom and Teams for webinars/online presentations.

Candidate Profile

• A proficient user of Microsoft Office software, in particular Excel and PowerPoint
• A good working knowledge of Teams and Zoom
• Relational and a team player with a practical can-do attitude
• Organised, forward planner with great attention to detail and knows when to stop checking and move to action for optimum quality/speed balance
• Desire for efficiency and constant improvement
• Tech-savvy, confident person who embraces change, tries new things and exploits tech

Desirable

• Educated to degree level or relevant business qualification or experience
• Experience of higher education sector is helpful
• Experience with Oracle and Learning Management Systems such as MyCourses is desirable but not essential, and full training will be given

Employee Benefits

1. Flexible working with 1 day per week working from home allowed in line with operational requirements.
2. 25 days paid holiday each year.
3. Free access to on-site gym (with swimming pool, spa, sauna, steam room, squash court and outdoor sporting facilities)
4. Access to excellent company pension and healthcare schemes
5. Free access to Leadership Live, our award-winning online learning resource tool.
6. Free on-site parking