Qlaims Adjuster, Head of Region – South

Qlaims Limited; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Qlaims Limited is seeking an experienced loss adjuster to lead a regional function. You will handle your own caseload across commercial, domestic and high-net-worth property claims and oversee a panel of third-party adjusters in your region.

This leadership role emphasises excellent customer experience, proactive claim management, and the ability to drive innovation in our evolving platform. ACILA qualification and strong negotiation skills are essential.

Qualifications

• ACILA qualification (or progressing) and proven loss adjusting experience.
• Strong negotiation and client-facing skills; knowledge of policy terms and procedures.
• Empathetic, proactive in claims management and communication.

Responsibilities

• Handle own caseload of commercial, domestic, and HNW property claims.
• Manage and mentor the regional panel of third-party adjusters.
• Champion customer experience and drive process improvements.

Skills

ACILA qualified

Negotiation skills

Loss adjusting experience

MS Office

Claims portal

Tools

Claims portal

Job description

Excellent opportunity for an experienced loss adjusting professional to join our fast-growing, innovative company.

The opportunity:

We are seeking a talented, proactive and ambitious loss adjuster to handle a portfolio of commercial (including business interruption), domestic, and HNW property claims. As Head of Region, your role involves handling your own case load, as well as managing the performance of the panel of third-party client facing adjusters in your region. This is a career building opportunity for anyone who is not afraid to roll their sleeves up and be a key player in the growth of our business. Genuine passion for driving great customer experience is a must with a desire to innovate and challenge existing ways of working.

Requirements:

You’ll be ACILA qualified (or working towards) and have a proven track record in the loss adjusting industry with a genuine passion for great customer experience. You’ll be confident and firm in negotiation; knowledgeable in policy T&Cs and claim procedures; empathetic to policyholders during their claim and proactive in its management. Our claims are generally £50k to £1m in value, and beyond on occasions. You’re someone who can embrace technology including our online claims portal and you’ll be proficient in MS office suite. You’ll understand the value of communication and collaboration and inspire others around you to deliver excellent client service.