QA Supervisor

Gousto; Warrington; On-site; GBP 40,000 - 55,000; Full time

Job summary

Gousto in Warrington seeks an experienced QA Lead to plan and coordinate the QA team's daily roadmap, mentor staff, and drive a culture of high quality across production.

You will oversee audits, manage non-conformances, and support the QMS with new materials and shelf-life/defrost trials, ensuring safety and continuous improvement. Excellent leadership and communication are essential.

Qualifications

• Experience gained in a fast-paced environment within Food/E-commerce/Manufacturing is preferred.
• Knowledge of HACCP, BRC and GMP standards with auditing experience.
• Proven leadership of shift-based teams and cross-functional collaboration.
• Strong problem-solving skills with ability to meet tight deadlines.
• High level of computer literacy across Email, Excel and Word.

Responsibilities

• Plan and coordinate the QA team's daily roadmap and activities.
• Mentor, support, and motivate team through regular one-to-ones, reviews and rota/holiday management.
• Lead audits of production processes to ensure only high-quality materials enter the boxes.
• Coordinate non-conformance findings and drive corrective actions with department managers.
• Supervise Pick Line Quality Controllers to optimize replenishment and data capture.
• Support the Technical System team in updating QMS procedures and documentation.
• Coordinate QA requirements for new materials, including shelf-life reviews and trials.
• Champion site health, safety, and environmental continuous improvements.

Skills

QA experience

Leadership

Problem-solving

Tech savvy

Communication

Tools

Excel

Word

Email

Job description

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

Location:Warrington

Shift Pattern: 4 on, 4 off (Overlapping shifts)

Contract Type: 1 x Permanent, 1 x FTC

Reports to: Quality Assurance Manager

Lead & Inspire: Plan and coordinate the QA team’s daily roadmap. Support, mentor, and motivate your team through regular 1-to-1s, reviews, and rota/holiday management to inspire continuous personal development.

Drive Quality Culture: Collaborate pro-actively with production teams to imbed a "visit-ready, every day" mindset. Participate in and direct audits of production processes, ensuring only high-quality raw materials make it into our customer boxes.

Solve & Prevent: Coordinate non-conformance findings, tracking corrective actions with department managers. Challenge recurring issues and help design permanent solutions alongside the QA Manager.

Supervise Pick Line QC: Oversee Pick Line Quality Controllers to optimize replenishment, evolve data capture, resolve live issues, and directly boost picking performance.

Develop Systems: Support the Technical System team in updating and creating robust procedures for our Quality Management System (QMS).

Innovate & Test: Coordinate QA requirements for new raw materials, managing shelf-life reviews, transit trials, and defrost trials.

Safety First: Ensure the QA Team operates safely, actively championing site health, safety, and environmental continuous improvements.

Skills & Experience Required

Proven Background: Previous QA experience gained within a similar fast-paced environment (Food/E-commerce/Manufacturing preferred).

Technical Knowledge: Strong working knowledge of HACCP, BRC, and GMP standards, alongside solid auditing experience.

Leadership & Collaborating: A confident team player who can work cross-functionally and comfortably supervise a shift-based team.

Problem-Solving Skills: An eagle eye for detail, flexibility, and the ability to find solutions under pressure and meet tight deadlines.

Tech Savvy: High level of computer literacy, particularly across Email, Excel, and Word.

Communication: Excellent verbal and written communication skills to effectively align with internal teams and external customers.