QA Expert – eCRM & Email Marketing

Ministry of CRM; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading eCRM agency is seeking a meticulous QA Expert to oversee the quality assurance of CRM campaigns and email marketing deliveries. You will ensure flawless designs and seamless user experiences before campaigns go live, requiring at least 4 years in quality assurance and strong attention to detail.

Benefits

Learning and development budget

Opportunity to work with top-tier global brands

Fast-paced, creative, and collaborative team

Qualifications

• 4+ years of experience in QA, preferably in eCRM or email marketing.
• Strong understanding of CRM platforms, especially Salesforce Marketing Cloud.
• Hands-on experience with email testing tools required.

Responsibilities

• Perform end-to-end quality assurance testing across eCRM journeys.
• Validate campaign logic, audience segmentation, and tracking.
• Create and maintain QA checklists and test plans.

Skills

Attention to detail

Collaboration

Time-management

Tools

Litmus

Email on Acid

Monday.com

Jira

Figma

Job description

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Job Title: QA Expert – eCRM & Email Marketing

Location: Hybrid - London, Chiswick Park

Type: Full-time

Experience Level: Mid-level (4+ years Agency Experienced)

About Us

At Ministry of CRM, we are a leading eCRM agency that combines data, creativity, and technology to deliver exceptional customer experiences. Our services span Salesforce Marketing Cloud (SFMC) development, lifecycle campaign management, design, and platform operations. As we continue to scale, we’re looking for a detail-obsessed QA Expert to ensure every customer touchpoint is flawless.

Role Overview

We’re seeking a meticulous and process-driven QA Expert to oversee the quality assurance of our CRM campaigns and email marketing deliveries. The ideal candidate has at least 4 years of experience in quality assurance, with specific expertise in email marketing and CRM workflows.

You’ll be the final gatekeeper before campaigns go live, ensuring pixel-perfect designs, flawless email flows, and seamless user experiences across platforms.

Key Responsibilities

• Perform end-to-end quality assurance testing across eCRM journeys, triggered email campaigns, daily campaigns and platform workflows.
• Validate campaign logic, audience segmentation, dynamic content rules, and tracking.
• Perform visual, functional, and data integrity checks against briefs and technical specifications
• Work closely with SFMC developers, CRM project managers, designers, and consultants to ensure quality at every touchpoint.
• Create and maintain QA checklists, test plans, and regression testing routines.
• Ensure GDPR and email compliance best practices are adhered to

Requirements

• 4+ years of experience in QA, preferably within an eCRM, digital agency, or email marketing environment
• Strong understanding of CRM platforms (Salesforce Marketing Cloud is a plus)
• Hands-on experience with email testing tools (e.g. Litmus, Email on Acid)
• Exceptional attention to detail and consistency
• Familiarity with HTML/CSS and dynamic content logic in emails
• Proactive, structured, and able to manage QA across multiple projects simultaneously
• Strong communication, collaboration, and time-managementskills
• Keen eye for UX and content accuracy, ensuring consistent delivery.
• Experience with Monday.com, Jira, Figma or similar tools for workflow coordination and QA documentation.

Nice to Have

• Experience with Salesforce Marketing Cloud or similar enterprise ESPs
• Understanding of campaign automation and customer journeys

What We Offer

• A fast-paced, creative, and collaborative team
• Opportunity to work with top-tier global brands
• Learning and development budget
• A culture that values precision, creativity, and impact
• A supportive environment that encourages a can-do mindset and positive attitude

Why Join Us?

• Collaborate with world-leading spirits brands on creative, high-impact projects.
• Be part of a dynamic team in a growing, innovative agency.
• Opportunities for professional growth and career development.
• Competitive compensation package and benefits.

If you’re an experienced Quality Assurance professional with a passion for email marketing and enjoy working closely with clients to deliver outstanding results, we’d love to hear from you!

To apply, please send your CV and a brief cover letter to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  IT Services and IT Consulting

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