QA & Delivery Planner

Crew Clothing Company; Kingston upon Thames; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Crew Clothing Company is seeking a QA & Delivery Planner to join its IT function in Kingston upon Thames. You will own the integration testing plan across eCommerce, ERP and warehousing programmes and run the team’s sprint cadence to keep delivery on track.

This role blends QA discipline with delivery planning: defining test cases and acceptance criteria, go/no-go decisions, and clear status reporting to the Programme Lead and IT Director.

Qualifications

• Proven experience in a QA, test management or delivery coordination role within a technology programme.
• Experience writing test plans, test cases and acceptance criteria for API or system integrations.
• Comfortable running sprint ceremonies — planning sessions, stand-ups, retrospectives — in an agile or hybrid delivery environment.
• Strong organisational skills — you track everything, chase everything, and nothing falls through the gap.
• Excellent communication skills — you can summarise complex technical delivery status in plain language for a non-technical audience.
• Experience working on eCommerce, ERP or logistics programmes is a strong advantage.
• A collaborative, methodical approach — you work well with developers, business stakeholders and external partners.
• Familiarity with test management tools (Azure DevOps, Jira, or similar) is beneficial.

Responsibilities

• Own the integration testing plan across all active programmes — defining test cases, acceptance criteria and sign-off processes for each integration
• Lead OMS (Order Management System) UAT — working with business stakeholders to ensure our eCommerce OMS meets all agreed requirements before go-live
• Run the integration team's sprint cadence — planning fortnightly sprints, tracking progress against the delivery plan, and raising blockers early
• Produce and maintain the delivery plan — keeping a clear view of what is built, what is being tested, and what is outstanding across all programmes
• Own the go/no-go recommendation at each integration release milestone — providing a clear quality assessment before any system goes live
• Manage the integration requirements backlog — working with the Technical Lead and business stakeholders to keep requirements prioritised and up to date
• Produce clear, concise status reporting for the Programme Lead and IT Director — flagging risks, blockers and progress in plain language
• Coordinate with third-party delivery partners (our eCommerce delivery partner, our ERP delivery partner, our logistics partner) on integration testing schedules and shared test environments

Skills

QA/delivery coordination

Test plans/cases

Agile ceremonies

Organisational skills

Communication skills

eCommerce/ERP/logistics

Collaboration

Test management tools

Tools

Azure DevOps

Jira

Job description

QA & Delivery Planner
Kingston-on-Thames (4 days in office, 1 WFH day)
37.5 hours per week

Crew Clothing Company is a British lifestyle brand operating across four brands — Crew Clothing, Pringle of Scotland, Saltrock and Ben Sherman — with 130+ Crew stores, a growing digital channel and an omnichannel customer experience. We are in the middle of a significant technology transformation: a new eCommerce platform, a new third-party logistics partner, and an upgrade to our ERP platform, all running concurrently and targeting delivery before the end of 2027.
Our IT team is small and highly capable. We are building an internal integration function that will own how all our systems connect — and this role is at the foundation of that team.

Purpose of the role:
Crew Clothing is building a new internal integration team to own how our systems connect. As QA and Delivery Planner, you will be the person who makes sure we deliver well — that requirements are tested, releases are controlled, and commercial decisions are never made on untested work.
This is a dual role: part structured quality assurance, part delivery planning. You will own the testing process for integration work across three major programmes — our eCommerce platform, a new warehouse platform, and our new ERP platform — and you will run the team's sprint cadence, keeping delivery on track and surfacing risks early.
This is a new capability for the integration team. You will define how we test and how we deliver, not inherit someone else's approach.

What it involves:

• Own the integration testing plan across all active programmes — defining test cases, acceptance criteria and sign-off processes for each integration
• Lead OMS (Order Management System) UAT — working with business stakeholders to ensure our eCommerce OMS meets all agreed requirements before go-live
• Run the integration team's sprint cadence — planning fortnightly sprints, tracking progress against the delivery plan, and raising blockers early
• Produce and maintain the delivery plan — keeping a clear view of what is built, what is being tested, and what is outstanding across all programmes
• Own the go/no-go recommendation at each integration release milestone — providing a clear quality assessment before any system goes live
• Manage the integration requirements backlog — working with the Technical Lead and business stakeholders to keep requirements prioritised and up to date
• Produce clear, concise status reporting for the Programme Lead and IT Director — flagging risks, blockers and progress in plain language
• Coordinate with third-party delivery partners (our eCommerce delivery partner, our ERP delivery partner, our logistics partner) on integration testing schedules and shared test environments

Key Skills & Experience:

• Proven experience in a QA, test management or delivery coordination role within a technology programme
• Experience writing test plans, test cases and acceptance criteria for API or system integrations
• Comfortable running sprint ceremonies — planning sessions, stand-ups, retrospectives — in an agile or hybrid delivery environment
• Strong organisational skills — you track everything, chase everything, and nothing falls through the gap
• Excellent communication skills — you can summarise complex technical delivery status in plain language for a non-technical audience
• Experience working on eCommerce, ERP or logistics programmes is a strong advantage
• A collaborative, methodical approach — you work well with developers, business stakeholders and external partners
• Familiarity with test management tools (Azure DevOps, Jira, or similar) is beneficial

If successful, you will join a small integration team led by a Technical Lead, alongside an Integration Developer. The team sits within the wider Crew Clothing IT function, reporting to the Director of Technology through the Technical Lead.
Your work will touch three major concurrent programmes — our eCommerce platform, a new warehouse partner, and our new ERP platform. The integration team is building something new: internal ownership of how Crew's systems connect, rather than reliance on external partners. Your role ensures we deliver that reliably and without risk to the business.

Compensation: Competitive salary