QA Lead

CiviCRM; Greater London; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Paid annual leave

Birthday off

Volunteering time off

Wellness day

Medical insurance allowance

Paid leave for personal development and learning

Remote working

Job summary

A leading digital tools provider in the UK is seeking a QA professional to oversee testing and quality assurance processes. The ideal candidate will have over 5 years of hands-on QA experience, strong leadership skills, and exposure to CRM or ERP systems. Responsibilities include leading QA planning, collaborating with team members for continuous improvement, and providing quality feedback after releases. This position offers benefits including paid leave for personal development and a flexible work environment.

Qualifications

• Proven experience testing web applications end-to-end with strong judgment.
• Experience in a formal lead role or supporting others in QA.
• Familiarity with complex data-heavy products like CRM/ERP.

Responsibilities

• Own QA planning and coordinate activities to reduce bugs.
• Partner with Product Owners for clear acceptance criteria.
• Create, maintain, and execute test plans and scenarios.
• Provide accurate feedback on bugs and issues to engineers.
• Validate stability post-releases.
• Help define QA methods and coach other QAs.

Skills

Hands-on QA experience

Leadership in QA

CRM/ERP exposure

Automation awareness

Agile delivery

Test management

Tools

TestLink

Postman

Ghost Inspector

Cypress

Selenium

Job description

A big hello from the team at Compuco!

Our mission is to empower socially responsible organisations with the digital tools they need to build a better world.

We work with charities across the digital stack helping them to rebuild their processes using flexible open source tools. As a data driven creative technology agency, we are passionate about helping membership, charitable and cultural organisations to streamline and reimagine the way they work so that they can focus on impact.

As a distributed company with an HQ in London and team members from all around the world, one of the things that makes working at Compuco special is the chance to meet and learn from people from an amazing array of nationalities and cultures. We’re extremely proud of the way we work and the open culture we have developed.

Key Responsibilities

• Hands‑on QA delivery (core)
  • Preventive QA planning: Own QA planning for your squad and coordinate QA activities with Product Owners and Engineers to minimise bugs reaching staging/production.
  • Acceptance Criteria review: Partner with Product Owners to clarify and refine requirements, ensuring they are testable and unambiguous.
  • Test planning & execution: Create, maintain, and execute test plans and scenarios.
  • Bug reporting & quality feedback: Provide concise, accurate feedback to engineers and stakeholders; document issues clearly and consistently.
  • Troubleshooting & investigation: Support investigation and reproduction of reported issues, helping teams diagnose the root cause.
  • Post‑release validation: Validate stability following releases and support production verification where needed.
• QA leadership (required)
  • Quality leadership & standards: Help define and improve QA ways of working (templates, standards, “definition of done”, regression approach).
  • Coaching and support: Coach/support other QAs through pairing, feedback, and knowledge sharing to keep quality consistent across workstreams.
  • Automation direction (not just building): Contribute to decisions on what to automate, how we scale it, and how the team adopts it.
  • Collaboration & continuous improvement: Work closely with QA peers and delivery teams to refine strategy and continuously improve outcomes.

Experience Sought

• Strong hands‑on QA experience (5+ years): Proven experience testing web applications end‑to‑end, with solid judgement around prioritisation and release risk.
• Leadership / ownership: Experience leading QA work (formal lead role or “acting lead”), including supporting others and improving process.
• CRM/ERP exposure: Experience working with CRM/ERP systems (or similarly complex data‑heavy products).
• Automation awareness: Comfortable with no‑code/low‑code tools, and open to more technical approaches when needed (you don’t have to be a full‑time automation engineer).
• Agile delivery: Confident working in iterative development (e.g., sprints) and collaborating closely with Product and Engineering.
• Test management: Experience using a test management tool (e.g., TestLink or similar) or maintaining structured test documentation.

Desirable Skills

• Drupal/CMS familiarity: Familiarity with Drupal (7/9/10) or another CMS platform.
• API testing: Able to test REST APIs (e.g., Postman) and think about quality beyond the UI.
• Technical basics: Comfortable with basic debugging using PHP/SQL (MySQL) or similar.
• Automation tooling: Exposure to tools such as Ghost Inspector / Reflect / Cypress / Playwright / Selenium (hands‑on or leading adoption).

Benefits

• Paid annual leave
• Birthday off
• Volunteering time off
• Wellness day
• Medical insurance allowance
• Paid leave for personal development and learning
• Remote working

We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship or disability.