QA Administrator (Clinical Governance)

Kennet and Avon Medical Partnership; Marlborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

Kennet and Avon Medical Partnership is seeking a QA administrator for a 12-month fixed-term contract. This non-clinical role involves quality assurance processes to enhance patient care. The role offers flexibility in working hours and the opportunity to join a supportive team dedicated to high-quality healthcare.

Benefits

Generous holiday allowance

NHS pension scheme

Blue Light card coverage

Regular wellbeing activities

Qualifications

• Experience in medical/clinical field is desirable.
• Experience of complex administration in primary care is desirable.

Responsibilities

• Summarise contents of paper medical records and update electronic records.
• Assist with processing clinical correspondence and flagging actions.
• Ensure optimal uptake of health promotion initiatives.

Skills

Computerised recording systems

Initiative

Education

Good standard of general education

GCSE Mathematics C or above

GCSE English C or above

Job description

Job summary

Kennet and Avon Medical Partnership is a large general practice in Wiltshire. We are seeking a QA administrator to join our team, initially for a fixed term contract period of 12 months.

This is a non-clinical administrative role, working for 24 hours a week, ideally over 3 days, with flexibility on working days between Monday and Friday.

This role plays a key part in optimising the health of our patients with chronic and life-long conditions as well as contributing to the health of our wider population. You will cover named medical conditions, health screening and immunisations rotating each year. You will work among a great team of professionals and in a flexible environment. This role is perfect for anyone looking for the opportunity to join a busy but friendly and effective team with opportunities to develop.

The successful applicant will be subject to a Disclosure and Barring Check. Failing to declare conviction, caution or pending police action could disqualify the applicant for employment.

Interviews for this role will take place during week commencing 2 June 2025.

Main duties of the job

As a QA administrator you will follow quality assurance processes which are designed to ensure that standards of care are maintained and improved, to minimise errors and provide patient safety and quality of care.

Your main roles will be to:

• Summarise contents of paper medical records and add relevant information to the patient's electronic record.
• Assist with processing clinical correspondence, eg from hospitals, adding relevant information to the patient record and flagging any actions to the appropriate clinician.
• Ensure optimal uptake of health promotion initiatives, such as cardiovascular health screening and immunisations.
• Contribute to the achievement of The Quality and Outcomes Framework (QOF) by managing continuous call, recall and monitoring processes. This consists of managing and maintaining our long term conditions registers and inviting patients for annual reviews.

For more information, please see the full job description in this listing.

About us

Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire.

The successful candidate for this role will join a fantastic team- we are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission:to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.

KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force. Kindness and compassion to ourselves, to each other and to our patients is a core value.

KAMP offers a series of employee benefits including generous holiday allowance, membership of the NHS pension scheme, we will cover the cost of a Blue Light card, and we offer regular wellbeing activities.

New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.

Job description

Job responsibilities

Duties and Responsibilities:

QOF Administration

Ensure all QOF registers are accurate, completeand up to date

Undertake a comprehensive and effective callsand recalls service for all QOF requirements

Monitor progress towards QOF targets and takeaction when targets are not being achieved in a timely manner

Run searches to identify errors in coding ormissed coding leading to patients not being identified as having a specificcondition, code as appropriate

Regularly review missed income reports toensure all registers are fully populated

EnhancedServices Administration

Undertake a comprehensive and effective callsand recalls service for all enhanced services requirements

Monitor progress towards enhanced servicetargets and income and take action when targets are not being achieved in atimely manner

Ensurethat monthly, quarterly and any other data returns to commissioningorganisations are made on time and are accurate and reflect true levels ofactivity

Wheresuch returns are extracted automatically from S1 by the commissioningorganisation, check for and follow through with the commissioning organisation,any material discrepancies between those extracts and the practices owninternal searches

Clinical Correspondence

Receiveclinical correspondence from a variety of sources

Process,clinically code and save to the patient notes any relevant medical information

Asnecessary, pass any actions arising to appropriate clinicians, admin staff orpass to appropriate clinicians for information

Notes Summarising

Receive paper records for all newly registeredpatients

Following the agreed protocol, review the wholepatient record (paper and electronic version), cull and organise the record,produce an accurate summary of the patients past medical history, code anyrelevant information onto the electronic patient record and remove any pastcoding that doesn't comply with KAMP protocol

Other

This Job Description is neither exhaustive nor exclusive and will bereviewed periodically in conjunction with the post holder. The post holder isrequired to carry out any duties that may reasonably be requested by thePartners or the Practice Management. Some of the above duties may be delegated. ThePractice reserves the right to make changes to the Job Description and PersonalSpecification.

Confidentiality

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so inconfidence and have the right to expect that staff will respect their privacyand act appropriately

In theperformance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their carers,Practice staff and other healthcare workers.They may also have access to information relating to the Practice as abusiness organisation. All such information from any source is to be regardedas strictly confidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Job description
Job responsibilities

Duties and Responsibilities:

QOF Administration

Ensure all QOF registers are accurate, completeand up to date

Undertake a comprehensive and effective callsand recalls service for all QOF requirements

Monitor progress towards QOF targets and takeaction when targets are not being achieved in a timely manner

Run searches to identify errors in coding ormissed coding leading to patients not being identified as having a specificcondition, code as appropriate

Regularly review missed income reports toensure all registers are fully populated

EnhancedServices Administration

Undertake a comprehensive and effective callsand recalls service for all enhanced services requirements

Monitor progress towards enhanced servicetargets and income and take action when targets are not being achieved in atimely manner

Ensurethat monthly, quarterly and any other data returns to commissioningorganisations are made on time and are accurate and reflect true levels ofactivity

Wheresuch returns are extracted automatically from S1 by the commissioningorganisation, check for and follow through with the commissioning organisation,any material discrepancies between those extracts and the practices owninternal searches

Clinical Correspondence

Receiveclinical correspondence from a variety of sources

Process,clinically code and save to the patient notes any relevant medical information

Asnecessary, pass any actions arising to appropriate clinicians, admin staff orpass to appropriate clinicians for information

Notes Summarising

Receive paper records for all newly registeredpatients

Following the agreed protocol, review the wholepatient record (paper and electronic version), cull and organise the record,produce an accurate summary of the patients past medical history, code anyrelevant information onto the electronic patient record and remove any pastcoding that doesn't comply with KAMP protocol

Other

This Job Description is neither exhaustive nor exclusive and will bereviewed periodically in conjunction with the post holder. The post holder isrequired to carry out any duties that may reasonably be requested by thePartners or the Practice Management. Some of the above duties may be delegated. ThePractice reserves the right to make changes to the Job Description and PersonalSpecification.

Confidentiality

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so inconfidence and have the right to expect that staff will respect their privacyand act appropriately

In theperformance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their carers,Practice staff and other healthcare workers.They may also have access to information relating to the Practice as abusiness organisation. All such information from any source is to be regardedas strictly confidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Person Specification

Experience

Essential

• Practical experience of computerised recording systems

Desirable

• Work in a medical / clinical field, with necessary clinical training
• Experience of complex administration and record keeping in a primary care setting
• Experience of working within General Practice
• Experience of using own initiative

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above (or equivalent)
• GCSE English C or above (or equivalent)

Desirable

• CLAIT / ECDL qualification

Person Specification
Experience

Essential

• Practical experience of computerised recording systems

Desirable

• Work in a medical / clinical field, with necessary clinical training
• Experience of complex administration and record keeping in a primary care setting
• Experience of working within General Practice
• Experience of using own initiative

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above (or equivalent)
• GCSE English C or above (or equivalent)

Desirable

• CLAIT / ECDL qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kennet and Avon Medical Partnership
Address

George Lane

Marlborough

Wiltshire

SN8 4BY

Employer's website