Pump Repair & Field Service Manager

Hayley 247 Engineering Services Limited; Tipton; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

5% matched pension

Holidays

25+ bank holidays

Life assurance

Cycle to work scheme

Cash health care scheme

Birthday vouchers

Employee assistance programme

Branded uniform

Free parking

Free tea & coffee

Job summary

Hayley 24/7 Engineering is seeking a Technical Support Manager in Dudley to lead our pump repair workshop and field service operations. You will drive technical services, ensure safe, efficient repairs, and support commercial performance.

Applicants should have proven leadership in pump repair, rotating equipment, or industrial service, with strong hydraulics knowledge and a customer-focused approach to service delivery.

Qualifications

• Proven experience in pump repair, rotating equipment or industrial service environments.
• Strong knowledge of pumps and rotating equipment (centrifugal, positive displacement, submersible, multistage).
• Experience with pump strip-downs, inspections, tolerancing and hydraulic testing.

Responsibilities

• Lead daily pump repair workshop and field service teams.
• Oversee pump strip-downs, inspections, machining, assembly, alignment and testing.
• Schedule jobs to meet timescales and quality standards.
• Implement and monitor quality control processes for repairs and services.
• Authorize repair scopes, quotations and final reports.
• Manage workshop tooling, equipment, inventory and maintenance.
• Ensure health & safety and compliance with standards and policies.
• Prepare quotations, repair proposals and tender submissions.
• Provide technical support to sales teams, site surveys and tender responses.
• Identify opportunities to improve operational efficiency and margins.
• Maintain relationships with customers, suppliers and stakeholders.
• Support business growth through service delivery and commercial awareness.

Skills

Leadership

Customer communication

Reading drawings

Problem solving

Analytical thinking

Hydraulics

Mechanical knowledge

Diagnostics

Vibration analysis

Alignment techniques

Safety awareness

Microsoft Office

Education

HNC/HND in Mechanical/Electrical/Industrial Engineering

Tools

CMMS

MS Office

Job description

Hayley 24/7 Engineering is seeking a Technical Support Manager in Dudley to lead our pump repair workshop and field service operations. You will drive technical services, ensure safe, efficient repairs, and support commercial performance.

Applicants should have proven leadership in pump repair, rotating equipment, or industrial service, with strong hydraulics knowledge and a customer-focused approach to service delivery.