Public Visitor Experience Supervisor (Temp)

VanRath; Belfast City District; On-site; GBP 31,000 - 42,000; Full time

Job summary

VanRath is seeking a Temporary Visitor Experience Supervisor in Belfast to lead a public-facing team at Parliament Buildings. The role involves welcoming visitors, managing tours, coordinating events, and ensuring high-quality service and adherence to policies.

You will work on-site, with a 37-hour week and a contract running until 30 June 2027, involving overtime and occasional public holidays. Training includes First Aid, Fire Safety, and safeguarding modules.

Qualifications

• Primary degree with 2.2 classification in any subject.
• Two years' experience in a public-facing or customer-service role.
• Experience leading, training and developing a team of staff.

Responsibilities

• Welcome visitors to Parliament Buildings and assist with access requirements.
• Support the Visitor Experience Manager with day-to-day team management.
• Provide leadership and training to Visitor Experience Officers to ensure high-quality service.
• Manage the tour programme and ensure cover for public, private, and VIP tours.
• Oversee reception and provide cover as needed; liaise with event organisers.

Skills

Customer service

Team leadership

Communication skills

Public facing

Education

Bachelor's degree (2:2)

Tools

Microsoft Office

Job description

VanRath is seeking a Temporary Visitor Experience Supervisor in Belfast to lead a public-facing team at Parliament Buildings. The role involves welcoming visitors, managing tours, coordinating events, and ensuring high-quality service and adherence to policies.

You will work on-site, with a 37-hour week and a contract running until 30 June 2027, involving overtime and occasional public holidays. Training includes First Aid, Fire Safety, and safeguarding modules.