Parliament Visitor Experience Host

VanRath

Belfast City District

On-site

GBP 29,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Uniform provided

Mandatory training (First Aid, Fire, &

Safeguarding training

Job summary

VanRath is seeking a Temporary Visitor Experience Officer in Belfast. The role is on-site, full-time (37 hours/week) across five days (Mon–Sat, 8:00–18:00). Salary £29,137 per annum, temporary until 29 January 2027.

Training provided including First Aid and Fire Safety; uniform supplied. You will greet and assist visitors, run tours, and support events. The role emphasizes customer service, information provision, signposting, and close cooperation with the Visitor Experience team to ensure a

Qualifications

Two years' experience in a customer-focused role.
GCE A-levels (two subjects) and five GCSEs including English and Maths.
Excellent verbal information delivery and written/administrative skills.

Responsibilities

Provide high quality customer service to a diverse range of stakeholders.
Greeting visitors at reception and providing information, signing in visitors and providing security passes.
Welcoming visitors to Parliament Buildings and providing accurate information and signposting.
Providing tours of Parliament Buildings to a wide range of audiences in a confident and neutral manner.
Assist in event management and delivery and support event organisers as required.
Organise meetings, events and visits including papers, hospitality and greeting external visitors.
Input data and maintain records in databases and Microsoft Office.
Recording information to support minutes and draft minutes.