Public Sector Client Value Partner — Transformation Lead

Celonis; Greater London; Hybrid; GBP 120,000 - 190,000; Full time

Benefits offered by this job

Pioneer Innovation

RSU Ownership

Parental Leave

Unlimited PTO

Learning Platform

Wellbeing & Benefits

Impact Days

Job summary

Celonis is seeking a Client Value Partner (Public Sector) to lead data-driven value delivery for strategic public sector customers. You will manage executive relationships, coordinate global Celonis teams, and drive adoption of the Celonis platform, guiding transformation programs and value realization across multiple industries.

You will mentor teams, shape centers of excellence, and champion innovation while navigating complex global organizations to deliver measurable outcomes and customer

Qualifications

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Public Sector
• Strong experience in driving large scale transformation programs, process re‑engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills
• Are self‑motivated, proactive team player
• Are able to thrive in fast‑paced, collaborative, and ambiguous environments with various stakeholders

Responsibilities

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance
• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on‑time project completion, client satisfaction, and meeting usage and adoption targets
• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness

Skills

Executive relationship management

Public sector transformation

Strategy consulting

Data-driven decision making

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Celonis is seeking a Client Value Partner (Public Sector) to lead data-driven value delivery for strategic public sector customers. You will manage executive relationships, coordinate global Celonis teams, and drive adoption of the Celonis platform, guiding transformation programs and value realization across multiple industries.

You will mentor teams, shape centers of excellence, and champion innovation while navigating complex global organizations to deliver measurable outcomes and customer