Service Manager

phs Group; Coventry; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

23 days’ holiday + bank holidays

Buy/sell holiday

phs Perks discounts

Virtual GP support

ILM development programs

Apprenticeship opportunities

Free onsite parking

Enhanced parental leave

Wellbeing helpline

Cycle to work scheme

Pension and life assurance

Job summary

phs Group, Hayes Operations Centre, is seeking a Service Manager to lead a large frontline team of roughly 60 Service Drivers and supporting staff across London and the South East. You will own the Washrooms and Floorcare operations, focus on delivering excellent customer service and developing a high-performing workforce while shaping the operation for better business performance.

The role requires strong leadership, KPI-driven mindset, and experience in transport/logistics or facilities

Qualifications

• Proven experience leading large teams in service, logistics, transport, facilities management or field operations.
• Strong track record of improving operational performance, productivity and service standards.
• Excellent leadership, coaching and performance management skills.
• Experience using KPIs and operational data to drive improvements.
• Strong customer service and stakeholder management skills.
• Experience of warehouse, stock and operational compliance management.
• Good knowledge of health and safety requirements.
• Strong communication, organisation and decision-making skills.

Responsibilities

• Lead and develop a large frontline team, creating a high-performing and engaged culture.
• Drive service performance, route optimisation, productivity and continuous improvement.
• Manage operational KPIs, budgets and resources to deliver excellent customer service.
• Oversee warehouse and stock operations to ensure efficient, accurate service delivery.
• Champion health, safety and compliance, including vehicle and driver standards.
• Build strong customer and stakeholder relationships to improve retention and support growth.

Skills

Leadership

People management

Customer service

KPI analysis

Health and safety

Stakeholder management

Decision making

Communication

Time management

CPC

Education

CPC Certification

Job description

Service Manager

Hayes Operations Centre

Competitive salary plus excellent benefits

This is a rare opportunity within phs Hygiene’s largest Operations Centre. Supporting customers across London and the South East, you will take ownership of our Washrooms and Floorcare operations, leading a team of approximately 60 Service Drivers and a supporting operational team.

You will be responsible for delivering exceptional customer service, improving operational efficiency and developing a highly engaged, accountable and high-performing workforce. This is an influential leadership role where you will have the opportunity to shape the operation, drive meaningful improvements and make a visible impact on business performance.

The Service Manager role at phs will involve:

• Leading and developing a large frontline team, creating a high-performing and engaged culture.
• Driving service performance, route optimisation, productivity and continuous improvement.
• Managing operational KPIs, budgets and resources to deliver excellent customer service.
• Overseeing warehouse and stock operations to ensure efficient, accurate service delivery.
• Championing health, safety and compliance, including vehicle and driver standards.
• Building strong customer and stakeholder relationships to improve retention and support growth.

The ideal candidate for the Service Manager role at phs will have:

• Proven experience leading large teams within service, logistics, transport, facilities management or field operations.
• A strong track record of improving operational performance, productivity and service standards.
• Excellent leadership, coaching and performance management skills.
• Experience using KPIs and operational data to drive improvements.
• Strong customer service and stakeholder management skills.
• Experience of warehouse, stock and operational compliance management.
• Good knowledge of health and safety requirements.
• Strong communication, organisation and decision-making skills.
• Confidence operating in a fast-paced, time-critical environment.
• CPC would be advantageous.

In return for your commitment and expertise, you will get:

• Competitive salary
• 23 days’ holiday plus bank holidays, giving you 31 days in total.
• The opportunity to buy and sell holiday.
• Employee discounts with major supermarkets and retailers through phs Perks.
• Virtual GP support for you and your household.
• Accredited ILM development through external and in-house training.
• Apprenticeship and ongoing development opportunities.
• Free onsite parking.
• Enhanced parental and paternity leave.
• Access to a 24-hour wellbeing helpline.
• Cycle to work scheme.
• Pension scheme and life assurance.

About phs Group

phs Group was founded in 1963 and is a leading provider of hygiene services across the UK, Spain and Ireland. We support more than 90,000 customers across 300,000 locations through a diverse range of specialist businesses and services.

At phs, we pride ourselves on our diverse workforce and are committed to creating an inclusive environment where everyone can bring their true self to work without risk or fear of discrimination.