Public Liability Claims Handler

IPS Group Ltd; Chelmsford; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading global loss adjuster seeks a Real Estate Casualty Claims Handler to manage a portfolio of UK and European claims. This full-time, permanent position offers hybrid working options, competitive salary, and a rewarding, high-profile role in a respected team focused on technical excellence.

Benefits

Competitive salary package including bonus and car allowance

Flexible working

Opportunities for career progression and professional development

Qualifications

• 3+ years of experience in Casualty Claims Handling (Public Liability essential).
• Strong technical knowledge of UK claims protocols; EU claims exposure a bonus.
• Experience with desktop-based claims investigation.

Responsibilities

• Handling Real Estate Casualty claims from first notification to settlement.
• Conducting thorough desktop investigations and determining policy coverage and liability.
• Managing a portfolio of complex claims across the UK and Europe.

Skills

Communication

Stakeholder Management

Technical Knowledge

Organisation

Education

Professional Qualification (e.g., CII, CILA)

Job description

Real Estate Casualty Claims Handler
Location: UK-Based (Hybrid Working Options)
Type: Full-Time | Permanent
Salary: Competitive + Bonus + Benefits

Join a Leading Global Loss Adjuster in a High-Profile, Client-Facing Role
Are you an experienced Casualty Claims Handler with a passion for delivering outstanding technical service? We’re recruiting on behalf of a global firm seeking a dedicated professional to handle a portfolio of UK and European Real Estate Casualty Claims, including Public Liability (Injury and Third-Party Property Damage).

What You’ll Be Doing:
– Handling Real Estate Casualty claims from first notification to settlement (cradle-to-grave).
– Conducting thorough desktop investigations and determining policy coverage and liability.
– Managing a portfolio of complex claims across the UK and Europe.
– Liaising with insurers, brokers, policyholders, and internal teams to progress claims and provide excellent customer service.
– Preparing reports, MI, and formal client advice.
– Supporting account management and invoicing functions.
– Ensuring compliance with internal systems, SLA targets, and regulatory standards.

What We’re Looking For:
– 3+ years of experience in Casualty Claims Handling (Public Liability essential).
– Strong technical knowledge of UK claims protocols; EU claims exposure a bonus.
– Experience with desktop-based claims investigation.
– Highly organised with excellent communication and stakeholder management skills.
– Comfortable working both independently and as part of a wider adjusting team.
– Ideally working toward a professional qualification (e.g., CII, CILA).
– Foreign language skills (Spanish, French, German, or Italian) would be an advantage but not essential.

Why Apply?
– Join a respected, collaborative team with a reputation for technical excellence.
– Handle a high-profile, multinational portfolio with room for technical development.
– Competitive salary package including bonus, car allowance, and flexible working.
– Opportunities for career progression and professional development.

Apply Now or contact Kieran on 0121 392 9064 to learn more about this opportunity.