Public Information & Stakeholder Support Specialist

The Electoral Commission; City of Edinburgh; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Hybrid work

Annual leave 28 days + holidays

Civil Service pension

Study support

Learning & development

Ride2Work

Eye care vouchers

Job summary

The Electoral Commission in Scotland is seeking a public-facing administrator to support voters and electoral stakeholders from our Edinburgh office. You will handle enquiries by phone, email and letter, ensuring accurate information and logging contacts per Commission procedures.

You will work with colleagues to advise electoral administrators, parties, candidates and campaigners, organise meetings and minutes, and support finance, travel, and office tasks.

Qualifications

• Experience of communicating complex information to the public or other stakeholders.
• Ability to use and maintain information resources, such as databases and spreadsheets.
• Experience of organising meetings or events.
• Experience of supporting communications work, such as drafting and issuing newsletters.
• Experience of managing multiple tasks and prioritising your workload effectively.
• Good attention to detail, with a thorough and methodical approach.
• Knowledge of the electoral system and political structures in Scotland and across the UK is desirable.

Responsibilities

• Manage and respond to enquiries by phone, email and letter, recording contacts in line with Commission procedures.
• Work with colleagues to provide advice and guidance to electoral administrators, political parties, candidates, agents and campaigners.
• Organise meetings and events, provide secretariat support, take minutes and maintain information resources.
• Support financial administration, travel and accommodation arrangements, and practical office requirements.
• Support newsletters, internal communications and wider engagement activity.

Skills

Communication skills

Public information

Event coordination

Administrative support

Attention to detail

Database & spreadsheets

Tools

Databases

Spreadsheets

Office suite

Job description

The Electoral Commission in Scotland is seeking a public-facing administrator to support voters and electoral stakeholders from our Edinburgh office. You will handle enquiries by phone, email and letter, ensuring accurate information and logging contacts per Commission procedures.

You will work with colleagues to advise electoral administrators, parties, candidates and campaigners, organise meetings and minutes, and support finance, travel, and office tasks.