Public Enquiries & FOI Coordinator

NHS Northamptonshire Integrated Care Board; England; On-site; GBP 42,000 - 56,000; Full time

Job summary

The NHS Northamptonshire ICB is seeking a Corporate Governance professional to support patient advice and liaison, complaints and FOI work across a new cluster with NHS Leicester, Leicestershire and Rutland ICB. The postholder will be the first point of contact for the public and handle enquiries, MP correspondence and FOI requests.

The role includes governance, information management, and ensuring compliance with legal and regulatory requirements, with 40% on-patch working across the area.

Qualifications

• Degree in a relevant subject, or equivalent experience at a similar level in a specialist area.
• Evidence of continuing professional development.
• Coordinating projects in complex and challenging environments.
• Experience in a healthcare environment.
• Previous experience in project management and planning.
• Success in efficient, effective project and programme management.

Responsibilities

• Act as first point of contact for public enquiries, feedback and complaints, including MP enquiries and FOI requests.
• Provide project and administrative support, including governance, documentation, retention, action tracking and communication.
• Review enquiries and requests daily and manage them under policies and procedures.
• Administer and maintain an information management system for recording, tracking and reviewing correspondence.
• Review and oversee compliance with legal, statutory and regulatory requirements, escalating to senior management where needed.
• Maintain an up-to-date register of subject matter experts and owners so enquiries reach the right colleagues promptly.
• Support delivery of the NHS Strategic Commissioning Framework and LNR Operating Model.
• Ensure a customer-focused approach to positive patient and public experience.

Skills

Clear writing

Report writing

Presentation skills

Public sector knowledge

Project management principles

PRINCE2 Foundations

Analytical thinking

Decision making

Initiative

Integrity

Influence

Education

Degree in a relevant subject

Tools

Microsoft Project

Job description

The NHS Northamptonshire ICB is seeking a Corporate Governance professional to support patient advice and liaison, complaints and FOI work across a new cluster with NHS Leicester, Leicestershire and Rutland ICB. The postholder will be the first point of contact for the public and handle enquiries, MP correspondence and FOI requests.

The role includes governance, information management, and ensuring compliance with legal and regulatory requirements, with 40% on-patch working across the area.