Public Inquiry and Assurance Officer

North East & North Cumbria ICB; Sunderland; Vor Ort; GBP 38.000 - 52.000; Vollzeit

Zusammenfassung

The North East & North Cumbria Integrated Care Board is seeking an organised and experienced Public Inquiry and Assurance Officer. You will coordinate complex inquiries, investigations and disclosure while linking governance, complaints, information governance and operational teams to avoid duplication.

Travel and occasional outside-hours work may be required. You will analyse complaints and patient feedback to identify risks and learning, maintain clear audit trails, and produce senior-level

Qualifikationen

• Educated to postgraduate level or equivalent experience.
• Experience coordinating complex projects, programmes or assurance workstreams across multiple stakeholders.
• Experience handling highly sensitive or confidential information.
• Experience in governance, compliance, investigations, complaints, legal, risk or public sector environments.
• Knowledge of records management and information governance requirements.
• Experience producing high-quality reports, briefings and assurance documentation for senior review.
• Experience stakeholder engagement and relationship management.
• Experience managing complaints or patient experience in healthcare/public sector.

Aufgaben

• Coordinate a complex portfolio covering public inquiries, statutory investigations, disclosure and governance work.
• Analyse complaints and feedback to identify risks, themes and learning.
• Maintain chronologies, evidence trackers, records and audit trails.
• Produce reports, briefings and assurance updates for senior leaders.
• Monitor risks, issues, actions and deadlines across multiple workstreams.
• Develop reporting arrangements and dashboards.
• Communicate sensitively with colleagues, inquiry teams, legal representatives, patients and families.
• Support improvements to policies, processes and organisational preparedness.

Kenntnisse

Postgraduate level

Governance experience

Complaints handling

Information governance

Public sector experience

Stakeholder engagement

Ausbildung

Postgraduate degree

Tools

Microsoft Office

Jobbeschreibung

The North East and North Cumbria Integrated Care Board is seeking an organised and experienced Public Inquiry and Assurance Officer.

This is a unique opportunity to support high-profile inquiry, investigation and assurance work across an organisation serving 3.1 million people. You will help ensure that sensitive evidence is handled accurately, learning is identified and the organisation meets its legal, regulatory and statutory responsibilities.

Main duties of the job

You will coordinate a complex portfolio covering public inquiries, statutory investigations, disclosure and associated governance related work. You will connect teams across corporate governance, complaints, information governance and operational services, helping them work together effectively and avoid duplication.

Your responsibilities will include:

• Reviewing and organising evidence for inquiries, investigations and disclosure.
• Analysing complaints, concerns and patient feedback related to public inquiries to identify risks, themes and learning.
• Maintaining chronologies, evidence trackers, records and clear audit trails.
• Producing reports, briefings and assurance updates for senior leaders.
• Monitoring risks, issues, actions and deadlines across multiple workstreams.
• Developing reporting arrangements and dashboards.
• Communicating sensitively with colleagues, inquiry teams, legal representatives, patients and families.
• Supporting improvements to policies, processes and organisational preparedness.

About us

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.

Job responsibilities

You will be educated to postgraduate level or have equivalent experience. You will have coordinated complex projects, casework or assurance activity involving multiple stakeholders. Experience of working in governance, compliance, investigations, complaints, legal services, risk or another public-sector environment is essential.

You will be confident handling sensitive information and analysing large volumes of evidence. You can identify key themes, exercise sound judgement and produce accurate reports for senior review. You will also be able to build trusted relationships, manage competing priorities and remain professional when working with challenging or potentially distressing subject matter.

Some travel, plus occasional work outside core hours, may be required.

Person Specification

KNOWLEDGE, TRAINING AND EXPERIENCE

• Educated to post graduate level or equivalent experience.
• Experience of coordinating complex projects, programmes, casework or assurance workstreams across multiple stakeholders.
• Experience of handling highly sensitive or confidential information.
• Experience of working within governance, compliance, investigations, complaints, legal, risk or public sector environments.
• Knowledge of records management and information governance requirements.
• Experience of producing high-quality reports, briefings, formal responses and assurance documentation for senior review or governance forums.
• Experience of stakeholder engagement and relationship management.
• Experience of managing complaints, concerns or patient experience/customer care cases within a healthcare, public sector or regulated environment.
• Experience of identifying themes, trends and learning from complaints, incidents or investigations.
• Understanding of the NHS Complaints Regulations and principles of complaint handling.
• Experience supporting public inquiries, inquests, investigations or statutory reviews.
• Knowledge of disclosure processes and evidence management.
• Understanding of NHS governance structures and statutory duties.
• Experience of managing or supporting disclosure exercises relating to complaints, incidents or inquiries.

Physical Skills

• Advanced keyboard and IT skills.
• Competence in Microsoft Office applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.