Public Area Night Lead — Luxury Hotel Ops & Guest Experience

PPHE Hotel Group; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

F&B discount

Holiday entitlement

Free meals

Wagestream access

Referral bonus

Discount hub

Gym discounts

Cycle to work

Travel season tickets loan

EAP

Rota planning

Incentive schemes

Uniforms & dry cleaning

Staff parties

Job summary

PPHE Hotel Group’s art’otel Hoxton in London is seeking a Public Area Team Leader Night to oversee the night shift, ensuring efficient operations and high standards of cleanliness in guest rooms and public spaces.

You will supervise and mentor the Room Attendants, enabling the team to enhance the guest experience and maintain a courteous, professional attitude with guests and colleagues. This on-site role offers a competitive hourly wage and vibrant hotel culture.

Responsibilities

• Ensure an efficient operation on the shift and take responsibility for team briefings.
• Focus on checking guest bedrooms and public areas to ensure that high standards of cleanliness are maintained.
• Supervise, mentor and develop the Room Attendants assigned to your section.
• Empower the team to be more involved in the guest experience.
• Listen to the needs of guests and other team members and adapt to meet them.
• Have a courteous and professional attitude with guests and team members.
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

Skills

Team leadership

Guest service

Supervision

Communication

Job description

PPHE Hotel Group’s art’otel Hoxton in London is seeking a Public Area Team Leader Night to oversee the night shift, ensuring efficient operations and high standards of cleanliness in guest rooms and public spaces.

You will supervise and mentor the Room Attendants, enabling the team to enhance the guest experience and maintain a courteous, professional attitude with guests and colleagues. This on-site role offers a competitive hourly wage and vibrant hotel culture.