Public Area Attendants

London Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in luxury hospitality is seeking dedicated Public Area Attendants to join their vibrant team. This role is vital in ensuring that guests enjoy a pristine and welcoming environment. The ideal candidates will possess a keen eye for detail and a passion for delivering exceptional service. With a commitment to excellence, you will contribute to an environment that values cleanliness and guest satisfaction. Join this dynamic team and be part of a transformative journey in luxury hospitality, where your efforts will directly enhance the guest experience and shape the future of the collection.

Benefits

Competitive salary

Supportive team environment

Wellbeing support

28 holidays including bank holidays

Cash-back health benefits

Discounted gym membership

Annual parties

Training and development opportunities

Pension scheme

Qualifications

• Previous experience as a Room Attendant or similar role preferred.
• Strong attention to detail and commitment to cleanliness.

Responsibilities

• Ensure all public areas are clean and welcoming for guests.
• Respond to guest inquiries with positive communication.
• Conduct regular inspections to maintain high cleanliness standards.

Skills

Attention to Detail

Customer Service

Cleaning Techniques

Health & Safety Standards

Education

Experience in Hospitality

Job description

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About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Collection are looking for a hard working and committed Public Area Attendant to ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, ability to provide the highest standards of cleanliness, comfort and presentation within guest rooms and public areas, passion for luxury and the ability to work in a diverse team.

If you have the ability to drive standards and exceed customer’s expectations, we invite you to join our team. You will help to shape the Montcalm Collection’s next chapter and showcase your skills.

Benefits

• Competitive salary
• A supportive, empowering team environment
• Benefits platform with various discounts
• Wellbeing support, workshops and advice
• 28 holidays including eight bank holidays, with more holidays after two-year service
• Cash-back health benefits, including optical, dental, chiropractor and physio services
• Discounted gym membership
• Access to Wellbeing platform and sessions, including EAP
• Excellent incentive schemes
• Awards and Recognition Programme
• Annual parties
• Regular and ongoing training and development, including leadership workshops
• Pension scheme
  
  

Other Job Specific Duties

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and sanitize all public areas, including lobbies, corridors, restrooms, elevators, stairwells, and meeting rooms.
• Polish and clean surfaces, including mirrors, windows, and floors, ensuring they are free of dust, smudges, and fingerprints.
• Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
• Ensure guest requests related to public area cleanliness are addressed promptly and effectively.
• Maintain sufficient stock of cleaning supplies, toiletries, and other necessary items in public areas.
• Refill and replace bathroom amenities such as soap, towels, and tissue as needed.
• Conduct regular inspections of public areas to ensure they meet the hotel’s high standards of cleanliness and presentation.
• Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
• Keep a record of cleaning activities and report any unusual occurrences to the housekeeping supervisor.
• Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
• Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
• Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
• Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
• Participate in hotel-wide cleaning initiatives, such as pre-arrival or post-event preparations.
• Any lost property found in the public areas must be handed in to the supervisor.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.
  
  

This job description is designed to outline primary duties and conditions related to the Executive Housekeeper position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
  
  

Working Conditions

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.
  
  

Essential Qualifications

• Previous experience as a Room Attendant or Public Area Cleaner or in a similar role within a luxury hotel or hospitality environment is preferred.
  
  

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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