Public Area Attendant

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Public Area Attendant to join their vibrant team. This role is crucial in maintaining the hotel's high standards of cleanliness and guest satisfaction. As part of a renowned hospitality brand, you will be part of a culture that values genuine interactions and personal development. With a commitment to excellence, you'll ensure that every guest feels welcome and valued. If you thrive in a dynamic environment and are passionate about hospitality, this opportunity is perfect for you.

Benefits

Complimentary dry-cleaned uniform

Annual holiday entitlement increase

Free meals on duty

Medical Cash Plan

Discounted hotel and F&B rates globally

Qualifications

• Previous experience in a similar role is desirable but not essential.
• Ability to work in a busy, customer-oriented environment.

Responsibilities

• Maintain cleanliness of all public areas and facilities in the hotel.
• Promote a positive image of the hotel to guests.
• Assist with guest queries effectively.

Skills

Basic English communication skills

Flexibility

Attention to detail

Customer service orientation

Job description

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At Bankside, we sincerely believe that the key to any successful brand is the people behind it. Our people bring about the magic and make everything real. If we ensure our people are happy, developed, and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.

We are currently looking for a passionate Public Area Attendant to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on TripAdvisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art, and food. If this sounds like something you'd like to get involved with, we would love to hear from you!

What will you be doing?

1. Keep all lobbies and public facilities in the hotel, such as the main lobby, toilets, ground floor terrace, reception balcony terrace, the front desk, bar, restaurant, and meeting rooms in a neat and clean condition as per Standard Operating Procedures.
2. Maintain all staff facilities under the housekeeping department's responsibility in a neat and clean condition as per Standard Operating Procedures.
3. Promote a positive image of the hotel to guests, being approachable, honest, friendly, and ready to assist with any guest queries.

SHIFT PATTERN

8 hours a day, 5 days a week on rotation (early shift from 7 am to 3.30 pm & late shift from 2 pm to 10.30 pm).

Qualifications & Skills required

• Previous experience in a similar role is desirable but not essential as full training will be given.
• Basic English communication skills.
• Flexibility to respond to a range of different work situations.
• Ability to work in a busy, customer-oriented environment with attention to detail, maintaining high standards daily.

What do we expect from you?

Be Natural

· Be genuine, non-scripted, and yourself.

· Show us who you really are!

· A good level of English; other languages are an advantage.

Make It Easy

· Be flexible and adapt quickly to changing business needs.

· Communicate effectively and creatively to make things easier for guests and team members.

· Take charge and initiative to resolve issues.

Belong

· Show love towards guests and your team.

· Understand your value within Bankside and contribute to local and hotel development.

· Develop knowledge about our products and local area.

Benefits

• Complimentary dry-cleaned uniform
• Annual holiday entitlement increase, up to 3 additional days
• Free meals on duty
• Medical Cash Plan
• Discounted hotel and F&B rates globally with Marriott