Public Area Attendant

Brown's Hotel; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Brown's Hotel, un hôtel 5 étoiles à Londres, recherche un membre de l'équipe de nettoyage pour assurer la propreté des espaces publics et offrir un service exceptionnel aux clients. Si vous êtes passionné par l'hospitalité et souhaitez évoluer dans un environnement dynamique avec des possibilités de développement, rejoignez notre équipe.

Benefits

Tarifs réduits dans nos hôtels

Réductions sur la restauration

Repas pendant le service

Activités sociales et événements

Programmes de reconnaissance

Qualifications

• Passion pour offrir un service exceptionnel.
• Capacité à travailler dans un environnement dynamique.
• Engagement à maintenir des normes élevées d'hygiène et de sécurité.

Responsibilities

• Nettoyer et maintenir tous les espaces publics, y compris les halls et les salles de repos.
• Répondre rapidement aux demandes des clients dans les espaces publics.
• Maintenir la propreté et l'organisation dans les zones de stockage.

Skills

Service à la clientèle

Attitude positive

Travail d'équipe

Gestion du temps

Souci du détail

Job description

Our Hotel

Brown's Hotel is London's first hotel. It opened its doors on Albemarle Street in 1832. Since then we have hosted famous guests from all walks of life. Located in Mayfair, we are just moments away from the famed Bond Street boutiques, Dover Street Market, The Royal Academy of Arts and many independent art galleries.

As part of the Rocco Forte Hotels group, Brown's Hotel embodies the brand's philosophy of blending local character with world-class hospitality. Rocco Forte Hotels is a collection of iconic establishments that celebrate the uniqueness of each location, allowing team members to express their authentic selves while ensuring that every guest enjoys a personalized, local experience.

Your key responsibilities

You will be responsible for the immaculate upkeep and presentation of all public areas within our beautiful property. As a vital member of the housekeeping department, your role is essential in creating a welcoming, pristine environment that reflects the high standards of comfort and quality our guests expect.

Your keen eye for detail and pride in your work — a polished floor here, a neatly arranged lobby there — will help ensure that all public spaces are spotless, inviting, and well-maintained. While confident working independently, you’ll also collaborate effectively as part of a team, communicating clearly and respectfully with colleagues and guests alike.

As a valued part of the Forte family, you will:

• Clean and maintain all public areas, including lobbies, restrooms, hallways, elevators, and other common spaces.
• Ensure all areas are consistently stocked with necessary supplies and amenities.
• Respond promptly and courteously to guest requests and inquiries in public areas.
• Maintain cleanliness and organization in storage and service areas.
• Report any maintenance issues, safety concerns, or damages to management promptly.
• Uphold hygiene, cleanliness, and safety standards at all times, following hotel policies and procedures

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.