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Public Area Attendant

London Limited

London

On-site

GBP 24,000 - 28,000

Full time

4 days ago

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Job summary

A luxury hotel in London is seeking a dedicated Public Area Attendant to maintain cleanliness and offer an exceptional guest experience. The role involves thorough cleaning of public spaces, guest interaction, and upholding high hygiene standards. Ideal candidates will possess strong attention to detail and previous experience in hospitality.

Benefits

Competitive salary

28 holidays including bank holidays

Cash-back health benefits

Discounted gym membership

Training and development opportunities

Qualifications

Experience in a similar role preferred.
Strong attention to cleanliness and hygiene standards.
Ability to work effectively in a team.

Responsibilities

Ensure cleanliness and sanitation of public areas.
Greet guests warmly and address inquiries.
Conduct regular inspections of public area cleanliness.

Skills

Attention to detail

Customer service

Teamwork

Education

Previous experience in hospitality or cleaning roles

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Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview

Montcalm Royal London House are looking for a hard working and committed Public Area Attendant to ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, ability to provide the highest standards of cleanliness, comfort and presentation within guest rooms and public areas, passion for luxury and the ability to work in a diverse team.

If you have the ability to drive standards and exceed customer’s expectations, we invite you to join our team. You will help to shape the Montcalm Collection’s next chapter and showcase your skills.

Other Job Specific Duties

Greet hotel guests with a warm welcome and smile.
Thoroughly clean and sanitize all public areas, including lobbies, corridors, restrooms, elevators, stairwells, and meeting rooms.
Polish and clean surfaces, including mirrors, windows, and floors, ensuring they are free of dust, smudges, and fingerprints.
Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.
Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
Ensure guest requests related to public area cleanliness are addressed promptly and effectively.
Maintain sufficient stock of cleaning supplies, toiletries, and other necessary items in public areas.
Refill and replace bathroom amenities such as soap, towels, and tissue as needed.
Conduct regular inspections of public areas to ensure they meet the hotel’s high standards of cleanliness and presentation.
Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
Keep a record of cleaning activities and report any unusual occurrences to the housekeeping supervisor.
Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
Participate in hotel-wide cleaning initiatives, such as pre-arrival or post-event preparations.
Any lost property found in the public areas must be handed in to the supervisor.
Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.

This job description is designed to outline primary duties and conditions related to the Executive Housekeeper position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes

Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
Dedication to providing an exceptional guest experience.
Excellent communication and interpersonal skills.
Flexibility to adapt to changing guest needs and preferences.
Knowledge of cleaning products, techniques, and health & safety standards.

Working Conditions

Flexibility to work shifts, including weekends, holidays, and evenings, as required.
Ability to work in a fast-paced, high-pressure environment.
Physical stamina to perform repetitive tasks and lift/move heavy objects.
Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Essential Qualifications

Previous experience as a Room Attendant or Public Area Cleaner or in a similar role within a luxury hotel or hospitality environment is preferred.

Benefits

Competitive salary
A supportive, empowering team environment
Benefits platform with various discounts
Wellbeing support, workshops and advice
28 holidays including eight bank holidays, with more holidays after two-year service
Cash-back health benefits, including optical, dental, chiropractor and physio services
Discounted gym membership
Access to Wellbeing platform and sessions, including EAP
Excellent incentive schemes
Awards and Recognition Programme
Annual parties
Regular and ongoing training and development, including leadership workshops
Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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