Public Area Attendant

Millennium Hotels & Resorts New Zealand; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Social events and team activities

Training and development

Pension salary sacrifice scheme

Career development and salary reviews

Interest-free season ticket loan scheme

Complimentary meals

Length of service-related holiday scheme

Discount on accommodation

Life assurance

Job summary

The Millennium Hotels & Resorts New Zealand is seeking a Public Area Attendant for the Millennium Hotel London Knightsbridge. This role involves maintaining cleanliness in all public areas, ensuring high standards of hygiene and presentation.

The ideal candidate will have previous experience in housekeeping, a good understanding of cleaning protocols, and a strong guest-focused attitude. The position offers various employee benefits, including career development opportunities and discounts on accommodations.

Qualifications

• Previous experience in housekeeping or similar roles.
• Understanding of cleaning standards and procedures.
• Ability to work independently and as part of a team.

Responsibilities

• Clean and maintain all public areas.
• Ensure cleanliness and presentation of surfaces.
• Respond professionally to guest requests.

Skills

Experience in housekeeping or cleaning roles

Understanding of cleaning standards

Ability to work independently

Experience in a 4-star or 5-star hotel

Basic knowledge of health and safety standards

Attention to detail

Good time management

Physically fit for manual tasks

Positive attitude

Good communication skills

Flexibility for shift work

Job description

Public Area Attendant

The Millennium Hotel London Knightsbridge is looking for an experienced Public Area Attendant. The role assists in the daily running of the Housekeeping department, ensuring all M & C procedures and targets are met.

Key responsibilities

• Clean and maintain all public areas including lobbies, corridors, elevators, stairwells, restrooms, and back‑of‑house areas.
• Ensure all surfaces, furniture, and fixtures are dust‑free, polished, and well‑presented.
• Vacuum, mop, and sweep floors according to schedule and standards.
• Maintain cleanliness of entrance areas and ensure they are presentable at all times.
• Respond politely and professionally to guest requests or directions.
• Report any guest concerns or issues promptly to supervisors.
• Follow hotel health, safety, and hygiene procedures at all times.
• Use cleaning chemicals and equipment safely and correctly.
• Report hazards, maintenance issues, or damaged equipment immediately.
• Replenish public area supplies such as toiletries, tissues, and sanitizing materials.
• Assist with deep‑cleaning projects as scheduled.
• Support housekeeping team with additional duties when required.
• Report lost property according to hotel procedures.
• Inform supervisors of any maintenance defects or cleaning challenges.

Essential skills required

• Previous experience in housekeeping or cleaning roles within a hotel or similar environment.
• Understanding of cleaning standards and procedures.
• Ability to work independently and as part of a team.
• Experience in a 4‑star or 5‑star hotel environment.
• Basic knowledge of health and safety standards in hospitality.
• Strong attention to detail.
• Good time management and reliability.
• Physically fit and able to perform manual tasks.
• Positive attitude and guest‑focused approach.
• Ability to work under pressure and maintain standards during busy periods.
• Good communication skills.
• Flexible and available to work early or late shifts, depending on operational requirements.

About the Hotel

The Millennium Hotel London Knightsbridge is a 4‑star deluxe contemporary hotel situated in Knightsbridge, home to 222 well‑appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

Benefits

• Social events, wellbeing and team activities
• Training and development
• Pension salary sacrifice scheme
• Career development and salary reviews
• Interest‑free season ticket loan scheme
• 1 volunteer day per year (fully paid and in addition to annual leave)
• Complimentary meals prepared by our chefs
• Length of service‑related holiday scheme
• Discount on accommodation worldwide and 50% discount on food and beverage outlets
• Life assurance
• Recommend a friend scheme

Equal Opportunity & Legal

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.