Public Area Attendant

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Social Events, Wellbeing and Team Activities

Training and development

Discount on Accommodation worldwide

Complimentary meals

Life Assurance

Job summary

Millennium Hotels UK/EU is seeking an experienced Public Area Attendant for their 4-star property at Knightsbridge. This role involves maintaining cleanliness of all public areas while ensuring excellent presentation. Candidates must have previous housekeeping experience, especially in a 4 or 5-star environment, and good communication skills.

Join us in providing a remarkable guest experience while enjoying benefits such as training and development opportunities, team activities, and discounts on accommodations.

Qualifications

• Previous experience in housekeeping or cleaning roles within a hotel or similar environment.
• Understanding of cleaning standards and procedures.
• Ability to work independently and as part of a team.
• Experience in a 4-star or 5-star hotel environment.
• Good time management and reliability.
• Physically fit and able to perform manual tasks.

Responsibilities

• Clean and maintain all public areas.
• Ensure cleanliness and presentation of surfaces, furniture, and fixtures.
• Vacuum, mop, and sweep floors as per schedule.
• Respond politely and professionally to guest requests.
• Assist with deep cleaning projects as scheduled.

Skills

Previous experience in housekeeping or cleaning roles

Understanding of cleaning standards and procedures

Good communication skills

Ability to work independently and as part of a team

Positive attitude and guest-focused approach

Job description

Join the Team! Join the Millennium Family! If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Public Area Attendant. The purpose of this role is to assist in the daily running of the Housekeeping department, ensuring that all M&C procedures and targets are met.

Key responsibilities as a Public Area Attendant

• Clean and maintain all public areas including lobbies, corridors, elevators, stairwells, restrooms, and back-of-house areas
• Ensure all surfaces, furniture, and fixtures are dust-free, polished, and well-presented
• Vacuum, mop, and sweep floors according to schedule and standards
• Maintain cleanliness of entrance areas and ensure they are presentable at all times
• Ensure public areas reflect a high level of presentation and cleanliness at all times
• Respond politely and professionally to guest requests or directions
• Report any guest concerns or issues promptly to supervisors
• Follow hotel health, safety, and hygiene procedures at all times
• Use cleaning chemicals and equipment safely and correctly
• Report any hazards, maintenance issues, or damaged equipment immediately
• Replenish public area supplies such as toiletries, tissues, and sanitizing materials
• Assist with deep cleaning projects as scheduled
• Support housekeeping team with additional duties when required
• Report lost property according to hotel procedures
• Inform supervisors of any maintenance defects or cleaning challenges

Essential skills required

• Previous experience in housekeeping or cleaning roles within a hotel or similar environment
• Understanding of cleaning standards and procedures
• Ability to work independently and as part of a team
• Experience in a 4-star or 5-star hotel environment
• Basic knowledge of health and safety standards in hospitality
• Strong attention to detail
• Good time management and reliability
• Physically fit and able to perform manual tasks
• Positive attitude and guest-focused approach
• Ability to work under pressure and maintain standards during busy periods
• Good communication skills
• Flexible and available to work either early or late shifts, depending on operational requirements

About The Hotel

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital's most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites. The guests can choose to meet at the Babette, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.

About The Group

Millennium Hotels and Resorts own and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, as well as real opportunities to develop and gain promotion within the industry. Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you'll be able to advance your career with an apprenticeship and develop your career within our Brands.

In return we offer

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service-related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• As well as real opportunities to develop and gain promotion within the industry

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.