Public Affairs & Stakeholder Engagement Officer

Smart 4 EPC; Southampton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Smart 4 EPC in Southampton seeks a Stakeholder Liaison Officer to support a major infrastructure contractor delivering structural works across the National Highways network. You will coordinate customer and stakeholder engagement and ensure clear, timely communication on programme developments and changes.

You will issue stakeholder updates, respond to enquiries, draft communications for public updates, and support parliamentary briefings and public information events.

Qualifications

• Experience engaging with stakeholders and customers in a public or infrastructure context.
• Ability to communicate clearly in a public-facing role.
• Familiarity with media interactions and public communication channels.

Responsibilities

• Issue monthly or fortnightly stakeholder updates as projects progress.
• Draft responses to customer and stakeholder enquiries and complaints.
• Create communications for National Highways pages and social media with the comms team.

Skills

Stakeholder engagement

Public-facing communication

Media liaison

Customer service

Public information/events

Job description

Smart 4 EPC in Southampton seeks a Stakeholder Liaison Officer to support a major infrastructure contractor delivering structural works across the National Highways network. You will coordinate customer and stakeholder engagement and ensure clear, timely communication on programme developments and changes.

You will issue stakeholder updates, respond to enquiries, draft communications for public updates, and support parliamentary briefings and public information events.