Pub Team Leader: Lead Service & Guest Experience

Greene King; Lancaster; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

33% discount for employees

Free employee assistance program

50% discount at Greene King Inns

Refer a friend bonus

Access to wages before payday

Retail discounts

Job summary

Greene King in Lancaster is seeking a dedicated Team Leader to ensure our customers receive exceptional service in a friendly environment. You will be responsible for leading the team and maintaining high standards during busy shifts, ensuring that everything runs smoothly.

The ideal candidate will have strong leadership skills, an eye for detail, and a passion for providing the best possible experience for our customers. Employee perks include a competitive salary, discounts, and opportunities for career development.

Qualifications

• Experience in a customer service role.
• Ability to manage a team effectively during busy shifts.
• Strong problem-solving skills.

Responsibilities

• Lead the team to ensure a seamless shift.
• Maintain high standards for customer service.
• Resolve issues in the absence of management.

Skills

Customer service

Leadership

Attention to detail

Teamwork

Adaptability

Positive attitude

Job description

• Dept. L4/House: Greaves Park (Lancaster) - 05803

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

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Job Location