Pub Supervisor & Team Leader — Guest Experience

White-Bear; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Career development

Free meals

Weekly pay

28 days holiday

Discount at Young's pubs

Overnight stays discount

Share Save Scheme

Company Pension Scheme

Job summary

White Bear theatre pub is seeking a Supervisor to lead front-of-house operations and deliver exceptional guest service. You will mentor and coach the team, manage shift coverage, and uphold high standards of hospitality in a historic London venue.

You will be responsible for training staff, maintaining safety and service quality, and ensuring a welcoming atmosphere for patrons in a busy pub environment. This is a hands-on leadership role within our team.

Qualifications

• Deliver exceptional customer service consistently.
• Lead shifts safely and efficiently.
• Mentor and train team to meet standards.

Responsibilities

• Lead daily shifts and manage front-of-house operations.
• Train and coach staff to deliver quality service.
• Ensure compliance with safety and service standards.

Skills

Customer service

Team leadership

Staff training

Job description

White Bear theatre pub is seeking a Supervisor to lead front-of-house operations and deliver exceptional guest service. You will mentor and coach the team, manage shift coverage, and uphold high standards of hospitality in a historic London venue.

You will be responsible for training staff, maintaining safety and service quality, and ensuring a welcoming atmosphere for patrons in a busy pub environment. This is a hands-on leadership role within our team.