Bar Supervisor — Lead Service & Training at New Opening

The Gatehouse; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Brand new opening

Training & development

Career progression

Employee discounts

Team incentives

Free meals on shift

Wagestream access

Birthday day off

Cycle to work

Job summary

The Gatehouse in Highgate Village is seeking a talented Supervisor with pub experience to lead our bar team and partner with a busy kitchen to deliver outstanding service seven days a week.

You will thrive on product knowledge, training staff, handling customer queries, and promoting the venue and events. We offer a competitive hourly rate plus tronc and opportunities to progress as we open new sites.

Qualifications

• Demonstrate clear knowledge of products through genuine recommendations and presentation of food and drink.
• Take responsibility for the team on shift to meet service standards and safety expectations.
• Train the team to ensure they have knowledge for an unforgettable experience.
• Deal with customer queries quickly and professionally.
• Be approachable, learn new skills and encourage ideas.
• Support the Management team to deliver set goals.
• Promote and market the venue, private hire spaces and events.

Responsibilities

• Lead bar team on shift to deliver service excellence.
• Liaise with kitchen to ensure smooth service and customer experience.
• Train staff to deliver high standards and product knowledge.
• Handle customer queries promptly and professionally.
• Promote venue, events and private hire opportunities to customers.
• Support management in achieving targets and brand standards.
• Ensure safety and security standards are followed on shift.

Skills

Team leadership

Staff training

Customer service

Food & beverage knowledge

Communication

Job description

The Gatehouse in Highgate Village is seeking a talented Supervisor with pub experience to lead our bar team and partner with a busy kitchen to deliver outstanding service seven days a week.

You will thrive on product knowledge, training staff, handling customer queries, and promoting the venue and events. We offer a competitive hourly rate plus tronc and opportunities to progress as we open new sites.