Pub Supervisor: Guest Experience Leader

Langdale Leisure Limited; Ambleside; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Be our guest – complimentary stay

Fitness facilities access

Staff meals

Guest Nominations recognition

Refer a Friend bonus up to £300

Employee Assistance Program (EAP)

Staff discounts across Langdale venues

Enhanced sick pay & life cover after 6

Descripción de la vacante

Langdale Leisure Limited in Ambleside is seeking a Pub Supervisor for Wainwrights Inn. This on-site role oversees day-to-day pub service, leads the FOH team, and ensures a seamless guest experience with a warm, professional atmosphere.

You will work closely with the kitchen, manage bar and floor operations, uphold hygiene standards, and maximise spend through upselling while maintaining service excellence at peak times.

Formación

• Experience leading a hospitality team is essential.
• Challenge 25 and licensing knowledge is beneficial.
• Full training will be provided.

Responsabilidades

• Overseeing day to day pub service, ensuring smooth operations, including opening and closing duties.
• Leading FOH team members and supporting training initiatives.
• Managing bar and floor operations proactively.
• Ensuring excellent guest experience and handling escalations to the Wainwrights Inn Management team.
• Coordinating with the kitchen to ensure seamless service.
• Upholding hygiene, safety, and licensing standards.
• Supporting stock rotation, ordering, and waste management.
• Maintaining a strong presence during peak service periods.
• Drive exceptional guest satisfaction through high service standards, effective complaint resolution, and strong mystery diner performance.
• Foster a positive, collaborative working environment while supporting and working closely with the Food and Beverage team at all levels.
• Maximise average spend through upselling opportunities while maintaining full compliance with food safety standards.

Conocimientos

Guest experience

Team leadership

Communication

Flexibility

Under pressure

Descripción del empleo

Langdale Leisure Limited in Ambleside is seeking a Pub Supervisor for Wainwrights Inn. This on-site role oversees day-to-day pub service, leads the FOH team, and ensures a seamless guest experience with a warm, professional atmosphere.

You will work closely with the kitchen, manage bar and floor operations, uphold hygiene standards, and maximise spend through upselling while maintaining service excellence at peak times.