Pub & Grill Shift Leader: Lead Service & Growth

Village Hotels; Dudley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

50% off food and drink for you and up

Friends & Family 25% off F&B

Discounts via Village app

24/7 Mental Health support

Job summary

Village is seeking a Pub and Grill Team Leader to act as the operational right hand to management on busy shifts. You will lead the floor, manage pre-shift briefings, and flex across F&B to support the team while hitting commercial targets.

You will champion our social media presence, coach staff, train new starters, and help create memorable guest experiences in a fast-paced hotel pub environment.

Qualifications

• Experience leading hospitality teams on busy shifts.
• Strong customer service mindset with guest satisfaction focus.
• Comfortable driving social media initiatives and online reputation.

Responsibilities

• Lead shift and run pre-shift briefings with energy and clarity.
• Drive commercial performance: manage stock, par levels, and wage costs.
• Champion local outreach and social media to boost online presence.
• Coach and mentor team to deliver great service and a positive environment.

Skills

Leadership

Shift management

Social media

Team coaching

Customer service

Tools

POS systems

Job description

Village is seeking a Pub and Grill Team Leader to act as the operational right hand to management on busy shifts. You will lead the floor, manage pre-shift briefings, and flex across F&B to support the team while hitting commercial targets.

You will champion our social media presence, coach staff, train new starters, and help create memorable guest experiences in a fast-paced hotel pub environment.