PTS Operations Manager

North West Ambulance Service Nhs Trust; Bolton; On-site; GBP 45,000 - 60,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking a PTS Operations Manager to lead a team in the Patient Transport Service across Greater Manchester. The role entails ensuring a high-quality, safe and efficient service, managing Team Leaders and volunteers, and coordinating with senior managers to sustain delivery targets.

The post requires a recognised management/leadership qualification or equivalent experience, with strong communication skills and a proactive leadership style in an

Qualifications

• Applicants should have a recognised management/leadership qualification or suitable relevant experience.
• Applicants should have excellent communication skills and evidence of ongoing personal development.
• Experience of working in an operational environment with a highly developed and visible leadership style.

Responsibilities

• Accountable for the provision of transport services to patients travelling for non-urgent and non-emergency treatment within a specified area.
• Ensure development and maintenance of strong local collaborative working and stakeholder engagement with senior managers across organisational boundaries.
• Directly responsible for effective management and visible leadership of Team Leaders, Ambulance Care Assistants and volunteers, ensuring delivery of a high quality, safe and efficient service.

Job description

The successful candidate will work as part of a team of PTS Operational Managers with responsibility for the effective management of the staff in PTS operations, ensuring the provision of a first-class PTS with more than1.2mjourneys each year., The post holder will mainly work Monday to Friday 09:00-17:00hrs under NHS Agenda for Change guidelines. PTS operates seven days a week therefore occasionally the post holder may be required to work unsocial hours, including Bank Holidays. Flexibility is an essential requirement for the role.

Be Think Do is the NWAS leadership philosophy. NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate Be Think Do behaviours. A leader within NWAS will be a role model to others, being someone who consistently demonstrates Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.

The stages to finding the right candidate for the position are:

• Application
• Assessment centre with group activities
• Professional discussions

After each stage you will be advised if you are to progress.

Accountable for the provision of transport services to patients travelling for non-urgent and non-emergency treatment within a specified area, ensuring all operational resources employed in the delivery of the service are clinically appropriate to patient needs, ensuring that standards of patient and staff safety are adhered to, and that quality and performance targets are met.

The PTS Operations Manager will ensure the development and maintenance of strong local collaborative working and stakeholder engagement with senior managers across organisational boundaries, and the effective management of the local reputation to ensure ongoing deliverability and sustainability of the service.

The PTS Operations Manager will be directly responsible for the effective management and visible leadership of Team Leaders, Ambulance Care Assistants and volunteers within the service delivery, responsible for ensuring delivery of a high quality, safe and efficient service to patients and stakeholders, ensuring operational risks are effectively managed.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

An opportunity has arisen for a highly motivated and flexible individual to join the Patient Transport Service (PTS) management team. The position is in Greater Manchester (east 2) with the base being Whitefield station, on a full-time and permanent basis., Applicants should havedeveloped knowledge of the NHS and local context, and hold a recognised management/leadership qualification or suitable relevant experience. Applicants should be able to evidence ongoing personal development and have excellent communication skills. Applicants should have experience of workingin an operational environment and have a highly developed and visible leadership style.