PTP Operations Lead – Invoicing & Process Excellence

1000 Robert McBride Ltd; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

McBride is seeking a PTP Transactions Supervisor to lead a team of five PTP Associates in the UK. You will oversee workloads, ensure accuracy, coach performance, and maintain service levels across supplier invoices and queries.

You will apply LEAN principles, drive continuous improvement, monitor KPIs, and ensure compliance with financial controls. Strong SAP knowledge and stakeholder relationship skills are essential for delivering right-first-time results.

Qualifications

• Experience leading a PTP team in a shared services environment.
• Strong knowledge of SAP and end-to-end PTP processes.
• Ability to manage workload, KPIs, and SLAs.
• Commitment to right-first-time service and continuous improvement.
• Excellent stakeholder and supplier relationship skills.

Responsibilities

• Lead, coach, and support a team of PTP Associates, managing day-to-day activities and performance.
• Allocate and prioritise workloads to ensure invoices, queries, and transactions are processed accurately and within agreed service levels.
• Act as a subject matter expert and escalation point for Purchase-to-Pay processes and systems.
• Monitor team productivity, quality, and KPI performance, taking corrective action where required.
• Ensure compliance with Group policies, procedures, financial controls, and audit requirements.
• Oversee the timely and accurate processing of supplier invoices and resolution of supplier and stakeholder queries.
• Drive a culture of continuous improvement by identifying process inefficiencies and implementing sustainable solutions.
• Apply LEAN principles to optimise workflows, improve service delivery, and eliminate waste.
• Build and maintain effective relationships with suppliers, business stakeholders, and cross-functional teams.
• Support training, onboarding, and development of team members to enhance capability and performance.
• Produce and analyse operational performance reports, identifying trends, risks, and improvement opportunities.
• Ensure all activities are completed accurately and 'right first time' while delivering high levels of customer service.
• Responsible for 5 direct reports, with additional supervisory cover during absences.
• Accountable for continuity of service and workload completion during team member absences.
• Supports processing and resolution of high-volume PTP transactions across multiple business units.
• Monitors and manages team performance against KPIs, SLAs, and quality targets.

Skills

Leadership

People management

SAP knowledge

Customer service orientation

Communication skills

Continuous improvement

LEAN principles

Data analysis / Excel

Tools

SAP

Job description

McBride is seeking a PTP Transactions Supervisor to lead a team of five PTP Associates in the UK. You will oversee workloads, ensure accuracy, coach performance, and maintain service levels across supplier invoices and queries.

You will apply LEAN principles, drive continuous improvement, monitor KPIs, and ensure compliance with financial controls. Strong SAP knowledge and stakeholder relationship skills are essential for delivering right-first-time results.