Provisioning Coordinator

Convergence Group; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

33 days holiday

Private medical insurance

Enhanced pension

Income protection

Life assurance

Hybrid working

Dog-friendly office

Job summary

Convergence Group is seeking a Provisioning Coordinator to drive smooth order flow from sale to live service in our Solihull offices. You’ll own telecoms provisioning tasks, coordinate across Sales Ops, NOC, Project Management and suppliers, and prioritise at‑risk orders to protect delivery performance.

You’ll join a fast‑growing, target‑driven team with hybrid working and a focus on customer outcomes, clear communication, and meticulous attention to detail.

Qualifications

• 1 year of provisioning orders in telecoms, ideally Ethernet/broadband.
• Experience with telecom suppliers (Openreach, BT Wholesale, Virgin).
• Familiarity with order processing workflows.
• Strong organisation and time management skills.
• Clear and confident communication, comfortable making calls.
• High attention to detail and proactive mindset.
• Proficient with Microsoft Office, including Excel.
• Minimum GCSEs including English.
• Prince2 certification would be a bonus; BPSS clearance may be required.

Responsibilities

• Keep Orders Moving – own WAN orders from sales to live service.
• Keep Everyone in the Loop – clear updates via phone, Teams, email.
• Work Across Teams – collaborate with Sales Ops, NOC, PMO and suppliers.
• Stay on Top of Your Queue – prioritise blocked or at-risk orders.
• Hit the right results – targets for on-time updates and MTTP improvements.

Skills

Telecom provisioning

Order processing

Organization

Communication

Attention to detail

Education

GCSEs including English

Prince2 certification (bonus)

Tools

Microsoft Excel

Job description

At Convergence Group, we’re on a mission to make business connectivity simple - like a true utility - cutting through complexity and putting customers first. As we continue to grow, we’re looking for a Provisioning Coordinator to keep things moving behind the scenes. You’ll be the go-to person making sure orders flow smoothly from sale to live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch.

What It’s Really Like Here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

What You’ll Be Doing As Our Provisioning Coordinator

• Keep Orders Moving - take ownership of WAN customer orders - from sales acceptance through service provisioning to live service - ensuring everything is ready for installation and nothing slips through the cracks.
• Keeping Everyone in the Loop - communicate clearly and consistently with customer and stakeholders via Phone, Teams and email - setting expectations and managing risks early.
• Working Across Teams - collaborate with Sales Ops, NOC, Project Management, and suppliers - challenging delays and keeping orders on track.
• Staying on Top of Your Queue - manage your workload effectively, prioritising blocked or at-risk orders to maintain speed, consistency and delivery performance.
• Hitting the right results - consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP).

What We’re Looking For

• A minimum of 1 years experience in the provisioning of orders in the telecoms industry - ideally with connectivity such as Ethernet or broadband (i.e. EAD, P2P, FTTP, SoGEA etc)
• Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP
• Familiarity with order processing
• Strong organisation and time management skills
• Clear and confident communication - comfortable picking up the phone
• High attention to detail and a proactive mindset
• Confident using Microsoft Office tools, including Excel
• A minimum of 5 GCSE’s including English
• Experience of project coordination (e.g. Prince2) would be a bonus
• Ability to pass BPSS and other clearance checks

What You’ll Get

• £30,000 - £35,000 salary
• 33 days holiday (including bank holidays)
• Private medical insuranceEnhanced pension, income protection & life assurance
• Hybrid working - 3 days a week in the Solihull office
• Dog-friendly office - yes, really

Who are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A-Players come to make a difference

This is more than just a provisioning or coordinator role - it’s your opportunity to make a real difference. If you’re detailed, organised, and passionate about delivering outstanding service, we’d love to hear from you.

#ServiceDelivery #Provisioning #Telecoms #OrderManagement #Coordination #PMO #ProjectAdministrator #DeliveryManagement