Propositions Manager - Innovation Banking

Barclays; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Barclays is seeking a Propositions Manager for their Innovation Banking team. You will lead product development and enhance customer journeys, utilizing your expertise in data analysis, project management, and business banking. This role is pivotal in supporting innovative businesses and driving change within Barclays.

Qualifications

• Experience in product/proposition development or enhancing customer journeys.
• Ability to analyse data and present findings effectively.
• Strong understanding of business banking products.

Responsibilities

• Manage and develop new products/services.
• Guide stakeholders on product application and customer journeys.
• Evaluate technical feasibility and market trends for new product launches.

Skills

Customer satisfaction

Data analysis

Product development

Project management

Risk management

Strategic thinking

Digital and technology

Job description

Join our newly established Propositions Team in our newly launched Innovation Bank within Business Banking’s Growth & Specialist Propositions business unit. Whilst we’re going out with a revitalised face to market, we already have over 10 years’ experience supporting innovation in the UK, and we’ve provided tailored servicing to more than 53,000 businesses who have raised a total of over £31bn in investment. We’ve also supported 13 UK unicorns to accelerate their growth. We have the experience, credibility, and authenticity to truly support innovative and ambitious businesses from idea to exit. This new team will focus on shaping ideas and strategies to enhance how we support our clients. Key areas include improving the client experience, developing new products and services, and designing innovative customer journeys.

To be successful as a Propositions Manager - Innovation Banking, you should have the following:

• Previous experience in product/proposition development OR experience in enhancing client experience and customer journeys with a focus on customer satisfaction.

• Experience in researching and analysing data, identifying trends, interpreting insights, and effectively presenting findings to stakeholders.

• Great understanding of products and propositions within the business banking sector

Some other highly valued skills include:

• Experienceinprojectmanagement.

• Experience of working in a risk and controls environment.

Youmaybeassessedonthekeycriticalskillsrelevantforsuccessinrole,suchasriskandcontrols,changeandtransformation,businessacumenstrategicthinkinganddigitalandtechnology,aswellasjob-specifictechnicalskills.

This role will be based in London.

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.