Propositions Manager - Innovation Banking

Barclays UK; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading banking institution seeks a Propositions Manager in Innovation Banking to drive product development and enhance customer journeys. The role requires a strategic mindset in managing existing products while developing new solutions, with a strong emphasis on compliance and risk management.

Qualifications

• Experience in product or proposition development.
• Skills in researching and interpreting data trends.
• Strong understanding of business banking products.

Responsibilities

• Manage and develop new products and services.
• Evaluate legal compliance and risks of new products.
• Track metrics like adoption and satisfaction.

Skills

Product development

Customer journey enhancement

Data analysis

Stakeholder presentation

Job description

Join our newly established Propositions Team in our Innovation Bank within Business Banking’s Growth & Specialist Propositions unit. With over 10 years of supporting innovation in the UK, we have assisted more than 53,000 businesses in raising over £31bn and supported 13 UK unicorns to grow. We aim to support innovative and ambitious businesses from idea to exit by shaping ideas and strategies to enhance client support, improve customer journeys, and develop new products and services.

To succeed as a Propositions Manager - Innovation Banking, you should have:

• Experience in product/proposition development or enhancing client experience and customer journeys with a focus on satisfaction.
• Skills in researching, analyzing data, identifying trends, interpreting insights, and presenting findings to stakeholders.
• A strong understanding of products and propositions within business banking.

Valued additional skills include:

• Project management experience.
• Experience working in risk and controls environments.

This role is based in London.

Purpose of the role

Manage and develop existing and new products/services, ownership of customer and colleague journeys, develop product strategy, drive change, make key lifecycle decisions, and own outcomes related to customers, colleagues, and the bank, ensuring compliance, risk management, and controls.

Accountabilities

• Develop customer-specific strategies and solutions.
• Serve as Subject Matter Expert, guiding stakeholders on products and journeys.
• Develop propositions and service strategies, define priorities, and lead execution.
• Understand financial drivers and develop business models.
• Evaluate feasibility, legal compliance, and risks of new products.
• Monitor market trends and feedback to refine products before launch.
• Manage launch plans, marketing strategies, training, and communication.
• Track metrics like adoption, usage, satisfaction, and revenue to assess performance.

Assistant Vice President Expectations

• Advise, influence, and collaborate across functions.
• Lead a team, set objectives, coach, and appraise performance.
• Demonstrate leadership behaviors: Listen, Energize, Align, Develop.
• Guide collaborative assignments, identify new directions, and involve specialists as needed.
• Consult on complex issues, mitigate risks, and develop policies.
• Manage risks and controls, perform complex data analysis, and communicate effectively.
• Influence stakeholders to achieve outcomes.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset: Empower, Challenge, Drive.