Propositions Manager

Rac Motoring Services; Bradley Stoke; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Colleague Share Scheme

Pension scheme

Life assurance

Flexible schedules

25 days leave

Discount portal

Job summary

RAC is seeking a Proposition Manager to shape products, services, and experiences for our Consumer Roadside business. You will own proposition performance, using customer insight and market intelligence to identify opportunities, build business cases and drive improvements.

Collaborate with Insight teams and delivery functions, manage stakeholders, and deliver measurable results in a fast-paced environment where priorities evolve and outcomes matter.

Qualifications

• Proposition development experience with a focus on acquisition and growth.
• Strong stakeholder management and influencing skills.
• Ability to translate insights into tangible proposition improvements.

Responsibilities

• Own and optimise RAC's acquisition propositions to improve conversion, customer attachment and overall customer value.
• Use customer insight, behavioural data, market intelligence and competitor activity to identify opportunities for growth and improvement.
• Translate insight and opportunities into compelling proposition improvements that deliver commercial and customer outcomes.
• Build robust business cases, forecasts and recommendations to support investment and delivery decisions.
• Develop clear proposition briefs that enable Digital, Marketing and Sales teams to execute effectively.
• Prioritise proposition activity based on customer needs, commercial performance and strategic objectives.
• Lead cross-functional initiatives from concept through to implementation and performance measurement.
• Influence stakeholders across multiple business functions to secure alignment, momentum and delivery.

Skills

Proposition development

Stakeholder management

Market intelligence

Data-driven insights

Business case building

Cross-functional collaboration

Job description

Join the RAC as a Proposition Manager and help shape the products, services and experiences that drive growth across our Consumer Roadside business. Working within our Acquisition & Proposition team, you'll take ownership of proposition performance, using customer insight, commercial data and market intelligence to identify opportunities, shape solutions and deliver meaningful improvements for both our customers and the business. This is a highly visible role sitting at the centre of proposition development. Working closely with Insight teams, stakeholders and delivery functions, you'll turn opportunities into action, creating clear plans, business cases and proposition briefs that bring ideas to life and deliver measurable results. We're looking for someone who combines commercial awareness with a delivery-focused mindset. You'll enjoy taking ownership, influencing stakeholders and driving activity through to completion in a fast-paced environment where priorities evolve and results matter. What you'll do

• Own and optimise RAC's acquisition propositions to improve conversion, customer attachment and overall customer value
• Use customer insight, behavioural data, market intelligence and competitor activity to identify opportunities for growth and improvement
• Translate insight and opportunities into compelling proposition improvements that deliver commercial and customer outcomes
• Build robust business cases, forecasts and recommendations to support investment and delivery decisions
• Develop clear proposition briefs that enable Digital, Marketing and Sales teams to execute effectively
• Prioritise proposition activity based on customer needs, commercial performance and strategic objectives
• Lead cross-functional initiatives from concept through to implementation and performance measurement
• Influence stakeholders across multiple business functions to secure alignment, momentum and delivery
• Monitor proposition performance and continually identify opportunities to enhance customer experience and commercial outcomes
• Support quarterly proposition roadmaps and go-to-market activity across the Consumer Roadside business
• Experience developing, improving or optimising customer propositions, products or services
• Strong commercial awareness and an ability to use data, trends and performance metrics to inform decisions
• Experience building business cases, recommendations and plans that drive action
• A strong customer focus with the ability to turn customer needs into practical business solutions
• Excellent stakeholder management and influencing skills
• Experience working across multiple functions to deliver change and business improvements
• Strong organisational skills with the ability to manage competing priorities
• A proactive, delivery-focused mindset and a track record of making things happen
• Confidence taking ownership and accountability for outcomes
• Resilience and the ability to thrive in a fast-paced environment with high expectations
• Experience within subscription, membership, insurance, financial services or other regulated consumer environments would be advantageous
• For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that the RAC is a place where support, ambition and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll support you as you develop your career.
• Salary: Aligns with market and experience +10% conditional annual bonus
• As a Proposition Manager at the RAC, you'll get benefits that go the extra mile
• Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our 'Owning It Together' Colleague Share Scheme - a unique opportunity to share in RAC's future success and be rewarded for the exceptional work you deliver.
• Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
• Time Off That Matters - enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
• Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
• Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
• Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you'll automatically join our Colleague Share Scheme, giving you a stake in our collective success.