Debt Recovery Administrator

Innovus; Worcester; On-site; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Car allowance

Job summary

Innovus is recruiting a Debt Recovery Administrator to support the recovery of service charge and/or ground rent arrears across the UK’s property sector. You will act as the first point of contact for inquiries and handle communications for a wide property portfolio.

The role reports to the Senior Debt Recovery Manager and operates within a team of up to 7 colleagues. A DBS check is required, and the company emphasizes development and work-life balance.

Qualifications

• Previous Credit Control or Customer Service experience essential.
• Able to communicate clearly, both verbally and in writing.
• Ability to work autonomously and in a wider team.
• Strong IT skills and data handling ability.

Responsibilities

• Acting as the first point of contact for enquiries by telephone, email & post.
• Providing excellent customer service to over 1,300 leaseholders and residents.
• Ensuing queries are answered quickly and in line with guidelines.
• Carrying out Land Registry searches and data cross-referencing.
• Checking Lease/TP1 documents for interest rates.
• Producing letters in line with procedures.
• Agree and monitor payment plans.
• Take credit/debit card payments by phone.
• Managing incoming/outgoing post.
• Accurate scanning and filing of letters and court documents.

Skills

Credit Control

Customer Service

Communication

Teamwork

Job description

Hours: 35 hours per week , Monday to Friday

At Innovus, we are committed to delivering market leading solutions and professional services. As a Debt Recovery Administrator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.

Main Purpose of the role:

As an Administrator, you will be contributing to Innovus’ vision to be recognised as the market leading provider of services to the UK’s property sector. Innovus is a professional service organisation, that delivers business expertise and service across the property industry.

The Administrator is responsible for providing general administrative duties and support for the team in the recovery of Service Charge and/or Ground Rent arrears after our Clients have completed their in-house processes.

The Debt Recovery Administrator will be responsible for aiding the process of recovering outstanding arrears from referral to recovery stage or up to the stage where legal proceedings are required. This list is not exhaustive.

This role reports to the Senior Debt Recovery Manager and working within a team of up to 7 colleagues.

Main Responsibilities

• Acting as the first point of contact for enquiries by telephone, email & post.


• Providing excellent customer service to over 1300 leaseholders and residents.


• Ensuing all queries from all sources are adequately answered, quickly and efficiently in accordance with internal guidelines.


• Carrying out Land Registry searches and cross-referencing of data.


• Checking Lease/TP1 documents for interest rates.


• Production of letters in line with internal procedures.


• Agree and monitor payment plans.


• Take credit/debit card payments over the telephone.


• Managing incoming and outgoing post.


• Accurate scanning and filing of letters/court documents.

Skills and Experience

• Previous Credit Control or Customer Service experience essential.


• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and clients with a resolution focused mentality whilst also being creative in your approach.


• Able to work with autonomy and as part of a wider team.


• Efficient in maintaining administration and record keeping electronically.


• Ability to work under pressure deadlines, able to prioritise and manage time effectively.


• Excellent IT skills, social-media awareness and up to date with new technology.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

23 Feb 2026

All Locations All Locations:

Bedfordshire, Cambridgeshire, East Anglia, Norfolk, Northamptonshire, Suffolk

All Departments All Departments:

Advertising Salary: Salary Details:

Up to £65,000 per annum plus car allowance

Bedfordshire, Cambridgeshire, East Anglia, Norfolk, Northamptonshire, Suffolk

All Departments All Departments:

Advertising Salary: Salary Details:

Up to £65,000 per annum plus car allowance

Up to £65,000 per annum plus car allowance