Property Services & Customer Care Specialist

FirstPort (UK); Exeter; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounted gym membership

Job summary

FirstPort in Exeter is seeking a Property Services Specialist to deliver outstanding customer service and support for residential property management. You will handle diverse queries, coordinate with Property Managers and contractors, and ensure accurate records while maintaining GDPR standards.

Join a team committed to professional growth and a culture of collaboration, with access to accredited training and a benefits package including private medical insurance and pension contributions.

Qualifications

• Proven experience in delivering excellent customer service.
• Confident and clear communicator, both verbally and in writing.
• Able to work independently or as part of a team.
• Efficient in managing electronic administration and record-keeping.
• Skilled in solving problems and overcoming challenges.
• Good understanding of Health and Safety regulations.
• Capable of working under pressure, with strong time management and prioritisation skills.
• Excellent IT skills, social media knowledge, and familiarity with new technology.
• Property management experience is a plus, but full training will be provided.

Responsibilities

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Follow through on customer queries until resolved, ensuring smooth handoffs when needed.
• Work closely with Property Managers to address customer and development issues quickly and courteously.
• Ensure all interactions meet service level and quality standards.
• Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
• Categorise all contact accurately to identify service improvement opportunities.
• Regularly update teams with important information to support customer queries.
• Raise maintenance orders and coordinate with contractors for necessary work, including contract tendering and invoice resolution.
• Update internal databases accurately, saving relevant documents in proper locations.
• Manage and document requests for keys, fobs, and permits efficiently.
• Handle credit/debit card payments securely, following company policy.
• Ensure customer information is managed in compliance with GDPR confidentiality standards.

Skills

Customer service

Clear communication

Teamwork

Administration

Problem solving

Health & Safety

Time management

IT skills

Social media

Property management experience

Job description

FirstPort in Exeter is seeking a Property Services Specialist to deliver outstanding customer service and support for residential property management. You will handle diverse queries, coordinate with Property Managers and contractors, and ensure accurate records while maintaining GDPR standards.

Join a team committed to professional growth and a culture of collaboration, with access to accredited training and a benefits package including private medical insurance and pension contributions.