Projects & Operations Coordinator

Pegasus Homes; Winchester; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Contributory pension

Life Assurance

Company Discounts Portal

Refer-a-Friend scheme

Enhanced annual leave

Volunteer days

Employee Assistance Programme

Health Cash Plan

Virtual GP access

Gym membership discounts

Job summary

Pegasus Homes in Winchester offers a hybrid, permanent role as Projects & Operations Coordinator. You will manage maintenance, compliance, contractor coordination, and central communications across communities, supporting mobilisations and major works. The role requires accuracy, logistics focus, and strong communication with site teams and residents.

Based in Winchester with hybrid flexibility (min 2 days in office). Excellent benefits package, pension, and thorough onboarding.

Qualifications

• Previous administrative experience in operations, facilities, or property management (multi-site preferred).
• Proficiency with Google Workspace and CRM/property systems; training provided.

Responsibilities

• Maintain core maintenance, compliance, and CRM databases (Fixflo/Qube/Salesforce).
• Coordinate maintenance, compliance inspections, and contractor deliveries.
• Support local site teams and resident requests; manage stock and heat network regulations.
• Collate weekly KPI reports, assist with onboarding/offboarding, and templates.
• Assist with property mobilisations and cross-department process improvements.

Skills

Highly organised

Attention to detail

Customer service

Proactive problem solving

Time management

Education

GCSE Maths & English

Tools

Google Workspace

Fixflo

Qube

Salesforce

Job description

Location Winchester office with hybrid flexibility

Hours 37.5 hours per week working Monday - Friday, 09:00 - 17:30

Package £28,000 - £30,000 + enhanced benefits package

Basis Permanent

Are you a proactive, highly organised operations professional with a great eye for detail and a passion for delivering exceptional service?

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

As our Projects & Operations Coordinator, you will play a pivotal role within our Central Operations Team. Working closely with the Projects & Mobilisation Manager, you'll drive property management compliance, maintenance coordination, central communications, and major operational projects across our communities.

From day-to-day operations and contractor processes to supporting new development mobilisations and Section 20 major works, this is a fast-paced, varied role where no two days are the same.

Your key responsibilities will include

• Operational & Systems Support - Keep our core maintenance, compliance, and CRM databases meticulous and up to date (utilising platforms like Fixflo, Qube, and Salesforce).
• Maintenance & Compliance Coordination - Triage daily incoming queries, raise purchase orders, schedule contractor deliveries, and organise statutory compliance inspections.
• Community & Site Support - Act as a central, supportive point of contact for local site teams, resident requests, fob/pendant stock management, and heat network regulations.
• Reporting & Administration - Collate weekly KPI performance reports, handle insurance claim administration, assist with new starter/leaver processes, and manage central document templates.
• Project Delivery - Assist with property mobilisations, major works administration, and cross-departmental process improvements.

Additional information

• Based in Winchester with hybrid flexibility to work from home (minimum 2 days/week in the office). Occasional travel to alternative offices or development sites may be required.
• Free onsite staff parking at our Winchester office.

About you

We are looking for someone who thrives under pressure, learns new systems quickly, and balances top-tier organisational skills with a human touch.

• Previous administrative experience in an operations, facilities, or property management role (multi-site experience preferred).
• Proficient with Google Workspace (Gmail, Docs, Sheets) and presentation tools. Experience with property management systems (Fixflo, Qube, Salesforce) is a strong plus, though full training will be provided.
• Exceptional attention to detail, strong time-management skills, and a proactive, problem-solving mindset.
• Outstanding written and verbal communication skills. Because of the nature of our communities, you'll need patience, empathy, and the ability to be firm but polite.
• Qualifications - GCSE Maths & English (or equivalent).

Invested in your wellbeing

At Pegasus Homes, we believe an effective work-life balance requires support across three key elements. By joining our team you will enjoy a comprehensive benefits package.

• FInancial Wellbeing - Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer-a-Friend scheme.
• Mental Wellbeing - Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
• Physical Wellbeing - Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships.

Your recruitment journey

Our team personally reviews every application. Depending on the role, the process typically involves a telephone screening call, followed by one or two interview stages (virtual and/or in-person). We always encourage a site or office visit so you can experience life at Pegasus Homes firsthand. We promise to keep you updated throughout your journey.

We are an inclusive employer and welcome applications from all backgrounds. Please let us know if you require any reasonable adjustments during the process.

Note: Applicants must currently possess the right to work in the UK.