Multi Maintenance Operative - Fixed term contract

Gentoo Group; Sunderland; On-site; GBP 29,000 - 35,000; Full time

Job summary

Gentoo Group in Sunderland is seeking an experienced Multi Maintenance Operative to join the Empty Homes team. The role involves carrying out general building maintenance across trades to prepare homes for new customers, with a fixed-term contract starting in November 2026 and running to March 2027, with potential extension.

You will work a 36-hour week, Monday to Friday, with possible overtime. A full UK driving licence and a basic DBS check are required; you will use handheld devices to manage

Qualifications

• A full UK driving licence is required.
• Demonstrable experience completing repairs across trades.
• Broad range of maintenance skills across trades.
• Solid understanding of health and safety requirements.
• Commitment to great customer service.
• Ability to use handheld devices to receive work and update status.

Responsibilities

• Carry out a range of general building maintenance tasks.
• Repair and prepare homes for new customers.
• Plan ahead to ensure parts and materials are available.
• Coordinate with colleagues to keep work moving.
• Work safely at height and use access equipment.
• Keep area clean and maintain stock records.
• Drive a Gentoo vehicle between sites as needed.

Skills

Multiskilled trades

Customer service

Communication

Health & safety

Problem solving

Tools

Handheld device

Job description

We're a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they're proud to call home.

Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.

If you share our passion for creating thriving communities and want to be part of something that truly matters, we'd love for you to join us and help achieve our vision.

If you have any accessibility needs or require adjustments, please let us know-we're here to support you.

We may close this vacancy earlier than the advertised closing date if we receive a large number of applications.

Salary

£31,924.00

Job Description

Are you an experienced Multi Maintenance Operative ready to put your skills to work preparing homes for new customers?

Join our Empty Homes team and work alongside our skilled trade colleagues who take pride in carrying out repairs and improvements to prepare homes for new customers. We have immediate fixed-term opportunities available, starting in November 2026 and running until March 2027, potentially extended up to 12 months in total.

As a Multi Maintenance Operative (MMO) at Genoo, you'll undertake a range of work, including general building maintenance duties including joinery, plastering, tiling, decorating, bricklaying, plumbing, fencing, flooring and roofing and damp and mould wash downs helping to prepare homes across Sunderland for a new start.

You'll use your strong communication skills to work closely with customers, colleagues and wider teams, helping to give every customer a positive experience. If you take pride in your work and enjoy delivering great service, we'd love to hear from you.

Enjoy a 36-hour working week, Monday to Friday, with an early finish on Fridays and a great work-life balance. We're proud to be certified as a "Great Place to Work" and recognised as one of the UK's Top 50 Best Workplaces™ 2026. We ask for some flexibility, including occasional overtime when needed.

A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.

What you will be doing

• Use your multi-skilled experience to carry out a range of general building maintenance, including joinery, plastering, tiling, decorating, bricklaying, plumbing, fencing, flooring, roofing, and damp and mould washdowns.
• Take pride in completing repairs and maintenance efficiently, on time and to a high standard.
• Plan ahead so you have the right parts and materials to complete every job.
• Use handheld technology to receive work, provide updates and keep job information accurate.
• Help keep yourself, your colleagues and our customers safe by following risk assessments, method statements, product guidance and COSHH requirements.
• Keep your Repairs Manager or Supervisor updated on progress, completed work and anything that may cause a delay.
• Work closely with colleagues from other trades to coordinate jobs and help keep work moving.
• Make sure your work meets all legal requirements and Gentoo Group standards.
• Put our customers at the heart of your work by following Gentoo Group's Customer Care Policy and Code of Conduct.
• Use the right access equipment safely when working at height or in confined spaces.
• Drive a Gentoo vehicle safely between customers' homes and other sites as needed.
• Leave every work area clean, tidy and safe throughout and after each job.
• Take responsibility for your vehicle stock, keeping records accurate and arranging replenishment when needed.
• Support your colleagues and the wider team with other duties appropriate to the role when needed.

What you will bring

• A full UK driving licence.
• Demonstrable experience of completing minor repairs across a range of trades.
• A broad range of multi-maintenance skills and the confidence to tackle different types of repairs.
• A good understanding of relevant health and safety requirements and how to apply them at work.
• A commitment to providing a great service in a customer-facing role.
• Confidence using a handheld device to receive work and provide accurate updates.
• Practical experience of repairing doors, windows, kitchens and other fixtures around the home.
• The ability to work safely at height when required.
• An organised approach to managing materials and vehicle stock effectively.
• The confidence to plan and complete your work with minimal supervision.
• Flexibility to work additional hours, including occasional evenings and weekends, when needed.
• A responsive approach that puts the needs of our customers first.
• A positive, team-focused approach and the initiative to keep work moving.