Property Services Advisor - 12-month secondment

JR United Kingdom; Liverpool; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading financial services provider is looking for a Property Services Advisor for a 12-month secondment in Liverpool. This role involves addressing property-related issues, providing solutions, and collaborating with engineering teams to ensure a comfortable working environment. Candidates should have strong customer service experience, excellent communication skills, and be adaptable to various workflows. The position offers hybrid working and a commitment to customer-centric values.

Qualifications

• Experience in telephony-based customer service is essential.
• Strong communication and IT skills required.
• Ability to manage multiple workflows is crucial.

Responsibilities

• Act as first point of contact for property-related queries.
• Manage repairs and ensure timely action by supply chain.
• Work closely with Property Services team to find solutions.

Skills

Telephony-based customer service experience

Excellent written and oral communication skills

IT literacy

Multitasking ability

Problem-solving attitude

Tools

MS Office

Excel

Job description

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Property Services Advisor - 12-month secondment, Liverpool

Client:

Nationwide Building Society

Location:

Liverpool, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns from Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational basis, including every 6 weeks, on Saturdays from 08:00 – 15:30.

We offer hybrid working, combining office and home working, with at least two days per week at our offices in Swindon, Northampton, or Bournemouth. Further details will be provided if your application is successful.

Your responsibilities include answering phone calls, case managing repairs, and ensuring actions are taken by our supply chain. You will work closely with the wider Property Services team to support colleagues across the estate, managing workflows to ensure timely progress and finding solutions outside of standard processes.

Key minimum requirements:

• Telephony-based customer service experience
• Excellent written and oral communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage multiple workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors include:

• Feel what customers feel - Empathize and understand customer needs
• Say it straight - Communicate honestly and clearly
• Push for better - Challenge the status quo and seek continuous improvement
• Get it done - Prioritize impactful actions and deliver excellent outcomes

We encourage applicants to demonstrate how they embody these behaviors.

At Nationwide, we are a mutual owned by our members, challenging the financial sector status quo by sharing profits and prioritizing customer needs. We seek individuals inspired by fairer finances, passionate about making an impact, and caring about our customers.

We support growth and reward effort, valuing and recognizing our colleagues. Our purpose-driven culture is focused on serving customers, communities, and society.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date to inform them of the outcome.