Property Services Administrator

Mount Green Housing Association; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Mount Green Housing Association seeks a Property Services Officer to support technical and administrative roles in property services. You will handle repairs inquiries, manage contractor invoicing, assist with financial budgeting, and ensure effective file management systems are maintained. Ideal for candidates with social housing experience, strong customer service, and organizational skills.

Qualifications

• Experience in repairs and maintenance within social housing.
• Excellent customer service and administrative experience.
• Ability to manage administrative processes efficiently.

Responsibilities

• Provide technical and non-technical support for property services.
• Maintain an auditable file management system.
• Assist with budget monitoring and year-end financial requirements.

Skills

Customer Service

Administration

Contractor Performance Management

Financial Scrutiny

Communication Skills

Organizational Skills

Computer Literacy

Tools

Office365

Housing Management Software

Job description

Part of the Stonewater Group, Mount Green Housing Association meets people’s housing needs across Surrey and North Sussex through the delivery of a local service to its residents.

Here at Mount Green, we are now seeking a Property Services Officer – someone to provide a high quality technical and non-technical administrative support for property services.

As first point of contact for contractors and residents in dealing with repairs enquiries, you’ll maintain and improve an auditable file management system and assist in maintaining the property asset register and stock condition data, undertaking regular reconciliations and providing updates to contractors and colleagues when required.

You’ll ensure that the void process within repairs function is fully implemented, and you’ll seek quotes for void works, providing appropriate authorisation as per financial procedures and ensure that contractors’ invoices are checked, reconciled, and correctly coded. Working closely with the finance team to ensure effective budget monitoring and assisting with year-end financial requirements, you’ll ensure each contractor provides regular and accurate financial reporting and forecasting and use this information to aid budget management.

Working with the property services manager to produce and monitor relevant monthly KPIs, you’ll assist with monitoring all expenditure and processing invoices within agreed authorisation levels and manage and maintain the corporate contract register, clearly identifying contract expiry information and that necessary insurances and accreditations are always in place.

The ideal candidate will:

• Have experience working in a repairs and maintenance function within social housing.
• Have excellent demonstrable customer service and administrative experience, providing services to residents via telephone, face-to-face and digitally.
• Have experience managing and monitoring contractor performance.
• Have experience of providing financial scrutiny of contractors’ payment claims and invoices.
• Have experience working with an internal and external customer base and addressing individual needs.
• Have experience managing administrative processes, including maintaining digital and hard copy files, recording and maintaining professional and accurate records.
• Be able to plan, organise and prioritise workloads.
• Have good interpersonal and communication skills (verbal and written).
• Be able to foster effective relationships, internally and externally.
• Be computer literate, confident in the use of Office365 and Housing Management software.
• Be self-motivated and be a good team player.

You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.

We would love to hear from you!

Are you ready to#DiscoverMountGreen?

We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.