Customer Success Specialist

JR United Kingdom; Basingstoke; Remote; GBP 30,000 - 45,000; Full time

Job summary

A growing global company seeks a Customer Success Specialist to support clients post-sale. This technical role involves managing customer interactions, resolving issues, and coordinating with engineering teams. Candidates will benefit from comprehensive training in PKI and electronic signature solutions while contributing to client satisfaction.

Benefits

25 days holiday plus 3 days at Christmas

8% employer and 5% employee pension

Private medical cover

4x base salary Death in Service insurance

Reimbursement of reasonable business expenses

Qualifications

• Hands-on experience with installing operating systems (Windows and Linux).
• Capable of translating technical information for customers.
• Willingness to learn Ascertia’s products and regulations.

Responsibilities

• Responsible for post-sales activities; ensure customer satisfaction.
• Manage support requests and provide timely responses.
• Conduct technical presentations and demonstrations.

Skills

Technical support

Customer satisfaction

Communication

Problem-solving

Flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Azure

Windows operating systems

Linux operating systems

Job description

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Client:

Ascertia

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EU work permit required:

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Ascertia is a global leader in PKI and high-trust electronic signature solutions. The company designs and develops software products in-house and sells these to a global audience mainly through a network of local reseller partners. Ascertia has experienced solid revenue growth and is hiring several new team members to drive more sales and continue this growth. This opportunity provides a platform for the successful candidate to work with a great team and achieve global success.

A Customer Success Specialist is responsible for post-sales activities with new customers. You’ll translate technical information into terms customers understand, resolve technical issues, add new features, and work with the engineering team to implement these. As the first point of contact after sales, you’ll ensure customer satisfaction and product performance.

We expect a successful Customer Success Specialist to listen to customer and partner concerns, rephrase these concerns, and collaborate with engineering teams to improve our products and services. The role advocates for both the customer and the business.

This is a technical role; hands-on experience with installing operating systems (Windows and Linux), databases, and cloud services such as Microsoft Azure is expected. Whether this is your first role after university or a move into a more technical position, we will provide comprehensive training.

• Supporting sales and partners to qualify and evaluate opportunities, working with a Customer Success Manager as needed.
• Creating and presenting technical solution proposals and responses to tenders.
• Conducting technical presentations, whiteboard sessions, and product demonstrations.
• Leading Proof of Concepts (POCs) and deployments, providing instructions and managing customer information.
• Maintaining project templates and driving successful customer projects and POCs.
• Leading installations, configurations, and providing overviews to demonstrate solutions.
• Communicating updates and ensuring seamless upgrade processes.
• Assisting support teams with upgrades and routine tasks.
• Managing support requests with good response times and communication.
• Providing customer and partner training as needed (LMS will replace this).
• Logging and validating enhancement requests from clients and partners.
• Updating architecture, deployment guides, training materials, and other resources.
• Hosting calls and remote sessions with key accounts to provide support and advice.
• Learning about Ascertia’s products, PKI, EU eIDAS, and GDPR regulations.

Teamwork, communication, and feedback

• Collaborating across departments and supporting wider teams.
• Providing feedback on product performance and improvements.
• Suggesting product development ideas to facilitate deployment and ease of installation.

Flexibility is required to work when and where needed, ensuring high standards of presentation and customer satisfaction. Good self-discipline and timekeeping are essential, as is a friendly and helpful manner.

Job Offer

An appropriate salary with bonuses based on performance, 25 days holiday plus 3 days at Christmas, an 8% employer and 5% (or more) employee SIPP pension, private medical cover, and 4x base salary Death in Service insurance are included.

All reasonable business expenses are reimbursed. The role is home/remote-based with occasional travel to see partners and clients or attend events, approximately once or twice per month. UK working hours are 09:00 to 17:30, with flexibility required for multiple time zones.

Why work for Ascertia?

Ascertia develops high-trust PKI products and electronic signature solutions, selling globally through direct sales and partners. Recognized for EU eIDAS compliance, the company has a strong industry reputation and a friendly team focused on building key relationships.

Product Information

Since 2001, Ascertia has led in digital signatures, timestamping, and certificate validation. Its two main products are:

SigningHub: A comprehensive signing solution for document workflows, available on-premise, private cloud, or public cloud. www.signinghub.com

ADSS Server: A PKI framework powering SigningHub, supporting qualified and AATL certificates, key management, signing, and long-term validation with modular licensing options.