Property Repairs & Tenant Experience Officer

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 40,635 - 44,619; Full time

Job summary

A renowned housing association is seeking a Property Officer to deliver high-quality, customer-focused reactive repairs and maintenance services. This role involves diagnosing repairs, coordinating with contractors, and ensuring effective communication with tenants. The Property Officer will emphasize customer satisfaction and work collaboratively with colleagues to support vulnerable tenants. Successful candidates will be proactive, detail-oriented, and capable of utilizing technology in a mobile work environment. Competitive salary and benefits offered.

Qualifications

• Experience in delivering customer-focused repair services.
• Strong communication skills for tenant interactions.
• Ability to utilize mobile working technology effectively.
• Knowledge of sustainability and energy efficiency practices.

Responsibilities

• Deliver a reactive repairs service to occupied properties.
• Proactively communicate with tenants regarding repair progress.
• Update stock condition data following inspections.
• Work collaboratively with colleagues across teams.

Job description

A renowned housing association is seeking a Property Officer to deliver high-quality, customer-focused reactive repairs and maintenance services. This role involves diagnosing repairs, coordinating with contractors, and ensuring effective communication with tenants. The Property Officer will emphasize customer satisfaction and work collaboratively with colleagues to support vulnerable tenants. Successful candidates will be proactive, detail-oriented, and capable of utilizing technology in a mobile work environment. Competitive salary and benefits offered.