Property Pool Plus Link Worker

Liverpool City Council; Liverpool; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance 27 days + bank hols

Agile working

LGPS participation

Training opportunities

Employee wellbeing programme

Cycle to work

Salary sacrifice car scheme

Family-friendly leave

Gym memberships

Volunteer scheme

Job summary

Liverpool City Council is recruiting for a Property Pool Plus Link Worker on a fixed-term basis in Liverpool. The role involves assisting with housing applications across homeless hostels and delivering admin and customer service support within the housing directorate.

You will assess and respond to housing applications, provide policy guidance, and help train staff to ensure consistent processing in line with the Property Pool Plus scheme. The post is fixed term for 12 months with 35-hour weeks.

Responsibilities

• Completing Property Pool Plus applications with clients within the commissioned homeless hostels across the city
• Provide a comprehensive range of office, management support and customer service functions within the housing directorate on housing allocations, known as Property Pool Plus
• Assess, review and process housing applications and provide appropriate guidance to service users of Property Pool Plus
• Provide responses to customer enquiries regarding housing application decisions that have been made in line with the Property Pool Plus housing allocations policy
• Provide clear, accurate policy guidance and deliver training to administrative staff, ensuring housing applications are processed consistently in line with the Property Pool Plus housing allocations policy.

Job description

The following content displays a map of the jobs location - Cunard Building, Water Street, Liverpool

Job Reference liverpoolcitycouncil/TP/45969/2230

Number of Positions:

3

Contract Type:

Fixed Term Full Time

Working Hours:

35

Location:

Cunard Building, Water Street, Liverpool

Closing Date:

28/09/2026

Job Category:

Neighbourhood Services

Region / Division:

Liverpool

Business Unit:

Neighbourhoods & Housing

Job Introduction

Job title: Property Pool Plus Link Worker - Fixed Term

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven , dynamic and ready to deliver the very best for our communities . Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces — there’s really something for everyone!

The role:

• Completing Property Pool Plus applications with clients within the commissioned homeless hostels across the city
• Provide a comprehensive range of office, management support and customer service functions within the housing directorate on housing allocations, known as Property Pool Plus
• Assess, review and process housing applications and provide appropriate guidance to service users of Property Pool Plus
• Provide responses to customer enquiries regarding housing application decisions that have been made in line with the Property Pool Plus housing allocations policy
• Provide clear, accurate policy guidance and deliver training to administrative staff, ensuring housing applications are processed consistently in line with the Property Pool Plus housing allocations policy.

This role is fixed term for 12 months.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a "Flexibility First" approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme - option to join the AVC Scheme
• Progression -opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time -a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme

Next steps:

• Closing date: midnight on Monday 28th September 2026
• Shortlisting date:W/C 5th October 2026
• Interview date:W/C 12th October 2026
• Interview type:Face to face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Leanne Reilly 0151 351 1596 or Graham Parry 0151 351 3240.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve . As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment , we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role .

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail] .

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances .