Property Operations Manager

ZipRecruiter; London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A luxury-focused startup seeks a full-time Property Operations Manager to oversee daily operations and ensure exceptional guest experiences. Responsibilities include team leadership, process optimization, and maintaining relationships with property owners. The role offers competitive salary, growth opportunities, and a collaborative team culture.

Benefits

Private healthcare

Flexible working

Exposure to high-end properties with travel perks

Opportunity to shape and grow within a luxury-focused startup

Qualifications

• Proven experience within the short-term rental or hotel industry.
• Strong leadership skills with a proactive and solutions-focused mindset.
• Excellent communication and relationship management skills.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Oversee and improve day-to-day operations across all properties.
• Lead implementation of new technologies and train staff.
• Manage and mentor the guest communications team.
• Ensure properties comply with legal safety standards.

Skills

Leadership

Communication

Relationship Management

Problem Solving

Organizational Skills

Tech-savvy

Job description

Job Description

Location: London (with flexibility across our portfolio regions)

Employment Type: Full-Time (including 2 Saturdays per month)

Company Overview

Curated Property is a boutique firm dedicated to managing a carefully selected portfolio of unique luxury short-term rental properties across London, Bath, the English countryside, Europe, and Asia. We pride ourselves on delivering exceptional service and maintaining the highest standards for our discerning clientele.

As a fast-growing startup, we value agility, innovation, and a hands-on approach. We are now seeking a full-time Property Operations Manager with prior experience in the short-term rental or hotel industry to lead and optimise our day-to-day operations.

Role Overview

As Property Operations Manager, you will oversee and enhance all operational aspects of our portfolio. This role is pivotal to ensuring seamless guest experiences, operational efficiency, and strong client satisfaction. You'll work closely with internal teams, external suppliers, and our valued property owners to uphold the high standards synonymous with Curated Property.

While your core responsibilities are outlined below, we’re looking for someone who thrives in a dynamic environment and is willing to wear many hats. You may be called upon to support other business functions, contribute to new initiatives, or step into areas outside your immediate remit as the company evolves.

Key Responsibilities

Operational Oversight & Improvement

• Oversee and continuously improve day-to-day operations across all properties.
• Ensure operational processes are efficient, scalable, and aligned with company standards.

Software Implementation & Process Optimisation

• Lead implementation of new technologies and software systems to improve workflows.
• Train staff and support a smooth transition to updated platforms.
• Identify and execute opportunities to automate, optimise, and streamline operational processes.

Team Leadership

• Manage and mentor the guest communications team.
• Foster a high-performing, service-oriented culture focused on excellence and accountability.

Guest Communication & Case Management

• Serve as a point of contact for guest enquiries, ensuring timely, courteous, and effective responses.
• Handle escalated guest or client issues professionally and proactively.

Client Relationship Management

• Maintain strong relationships with property owners through regular communication and issue resolution.
• Ensure owners are informed, supported, and confident in our management services.

Supplier & Contractor Oversight

• Manage relationships with external partners including cleaners, maintenance providers, and linen suppliers.
• Ensure high quality, reliability, and cost-effectiveness in service delivery.

Quality Assurance

• Implement and monitor quality control measures across the portfolio.
• Conduct regular property checks to ensure guest readiness and standards compliance.

Performance Monitoring & Reporting

• Track key operational metrics and prepare performance reports.
• Use data to inform decisions and improvements.

Compliance & Safety

• Ensure all properties meet legal safety standards and adhere to local regulations.
• Maintain up-to-date compliance documentation.

What we’re looking for:

• Proven experience within the short-term rental or hotel industry.
• Strong leadership skills with a proactive and solutions-focused mindset.
• Tech-savvy with experience implementing and managing operational software.
• Excellent communication and relationship management skills.
• Highly organised, detail-oriented, and able to manage multiple priorities.
• Comfortable working in a fast-paced, dynamic environment.
• Willingness to work 2 Saturdays per month.

What we offer:

• Competitive salary (£32,000 - £38,000 base + bonus and commission)
• Opportunity to shape and grow within a high-potential, luxury-focused startup.
• Hands-on role with autonomy and influence from day one – we do not micromanage!
• Exposure to high-end properties and international operations with travel perks.
• Collaborative, ambitious, and values-driven team culture.
• Private healthcare.
• Flexible working.

To Apply:

Please send your CV and a brief cover note explaining why you're the right fit for the role to [e-mail]

Curated Property is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest in joining our team, however, only those selected for an interview will be contacted.