Property Operations Manager

National Trust; Eastbourne; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Substantial pension up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Résumé du poste

The National Trust is seeking a Property Operations Manager to oversee daily operations at Birling Gap, Monk’s House and Alfriston Clergy House near Eastbourne. You will lead site teams, ensure visitor satisfaction and maintain compliance across three busy sites.

You will work with site managers and colleagues to balance welcoming visitors, protecting and restoring nature, and engaging with local communities while contributing to strategic objectives and regional priorities.

Qualifications

• Strong operational leadership and ability to manage busy visitor sites.
• Experience in risk management and compliance in a customer-facing setting.
• Budget and contract management experience.

Responsabilités

• Oversee day-to-day operations at Birling Gap, Monk’s House and Alfriston Clergy House.
• Lead site managers and cross-functional teams to balance visitor access, nature conservation and community engagement.
• Ensure health and safety, compliance, and emergency procedures across sites.
• Represent the General Manager in meetings and external partner engagements.

Description du poste

Summary

We’re looking for a Property Operations Manager to join our team at the South Downs. You’ll be responsible for the daily operation of three busy and much-loved National Trust sites, Birling Gap, Monk’s House and Alfriston Clergy House. There will also be a number of projects for you to develop and guide.

What It's Like To Work Here

Reporting to the General Manager for the South Downs, you’ll be accountable for the day-to-day management, visitor operations and compliance for Birling Gap, Alfriston Clergy House and Monk’s House.

Working with the Site Managers, Head Gardener, Facilities Manager, Countryside Manager, Commercial Area Manager the General Manager and other colleagues, you’ll contribute to the strategic priorities to End Unequal Access and Restore Nature.

You’ll be part of the duty management rota for your sites. No, one day will ever be the same.

Some weekend, evening and bank holiday working will be required.

What You'll Be Doing

You’ll work collaboratively with your colleagues, particularly site managers, facilities and community participation to ensure the smooth running of each site. Together, you’ll be making sure that we strike the right balance between welcoming visitors, caring for and restoring nature, and working with members of the local community.

You’ll help your team with their priorities and the confidence to achieve their goals, providing them with the care, resources and direction they need to succeed. In your position in the leadership team, you’ll be involved in the strategic direction of the whole place. From time to time, you’ll stand in for the General Manager to lead the group and attend external partner meetings.

Who We're Looking For

• Strong operational management skills, confident managing fast-paced operations
• Demonstrable record of leading high performing teams including performance management, team building and coaching with a focus on delivering excellent service
• Ability to effectively manage operational risk, including how to assess and manage risk
• Deep knowledge of working in a customer facing environment meeting financial and performance targets
• Excellent communication and influencing and negotiating skills, including diplomacy, advocacy and persuasion
• Proven track record of managing budgets, finances, small projects and contracts
• Up to date with health and safety, compliance and emergency procedures
• Familiar with business planning, growing income and managing budgets

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

Birling Gap, Beachy Head Rd, Eastbourne BN20 0AB

Documents

Property Operations Manager - Grade 6.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date: 25 October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.