Property Officer

Housing co; United Kingdom; Hybrid; GBP 39,000 - 43,000; Full time

Benefits offered by this job

Hybrid working

Four-day working week (32 hours)

Car allowance

25 days annual leave (pro rata)

Job summary

Melville Housing Association is seeking a Property Services Officer to oversee reactive and planned maintenance, ensuring work is delivered to high standards. You will monitor contractors, perform quality checks, and maintain compliance with gas, fire, and electrical safety requirements while coordinating with tenants and staff.

You will report to the Senior Property Officer, support contract administration, and help maintain detailed records.

Qualifications

• Experience in managing repairs contracts and ensuring compliance with standards.
• Strong administration, record-keeping and timescale management.
• Good knowledge of health and safety legislation related to housing maintenance.

Responsibilities

• Monitor contractor performance and service quality.
• Carry out quality control checks on maintenance work.
• Ensure repairs are completed safely, on time and to specifications.
• Maintain accurate records and monitor timescales; report concerns to senior colleagues.
• Build positive relationships with tenants, contractors and colleagues.

Skills

Contract management

Stakeholder communication

Health and safety awareness

IT literacy

Tools

Microsoft Word

Excel

Outlook

Job description

Salary scale: £38,593 - £42,881 (plus essential car user allowance)

Work arrangements: 4-day (32 hour) working week (closed Friday) split between home and office (Dalkeith, Midlothian)

Closing date: 12noon on Friday 18 September 2026

Join our busy Property Services team and help us deliver a repairs service that makes a real difference to our tenants.

As a Property Services Officer, you’ll play an important role in making sure our reactive and planned maintenance services are delivered efficiently, professionally and to a high standard. Working closely with tenants, contractors and colleagues, you’ll help manage our repairs contracts from start to finish, ensuring work is completed safely, on time and in line with agreed specifications and legislation.

Reporting to the Senior Property Officer, you’ll monitor contractor performance and service quality, carry out quality control checks and help us understand how satisfied our tenants are with the service they receive. You’ll also keep a close eye on compliance, health and safety and contractual requirements, raising any concerns promptly with contractors and senior colleagues.

You’ll have a good working knowledge of the standards and legislation relating to annual gas servicing and maintenance, fire detection and electrical safety in tenants’ homes. You’ll be confident identifying potential issues and taking action to make sure our homes remain safe and compliant.

This is a role where organisation and attention to detail really matter. You’ll have strong administrative and IT skills, with good working knowledge of Microsoft Word, Excel and Outlook, and be comfortable managing information, monitoring timescales and maintaining accurate records.

Just as importantly, you’ll be someone who enjoys working with people. You’ll build positive relationships with tenants, contractors and colleagues, communicate confidently and contribute to our enthusiastic and supportive team. You’ll also be comfortable working independently, using your own initiative and taking responsibility for getting things done.

Why work for Melville?

At Melville, we believe you can deliver a great service without sacrificing a great work-life balance. That’s why we operate a four-day working week (while retaining 100% of salaries), with the office closed on Fridays.

Our generous conditions of service also include:

• Hybrid working – normally two days in the office and two days working from home
• 25 days annual leave (pro rata for our four-day working week)
• 13 public holidays per year

Melville Housing Association is Midlothian’s largest registered social landlord. We own and manage almost 2,150 homes, mainly across Midlothian, as well as properties in South Lanarkshire and other parts of central and southern Scotland.

If you’re organised, practical and people-focused, and you’re looking for a role where you can make a genuine contribution while enjoying a modern and supportive working environment, we’d love to hear from you.

You must hold a full driving licence and have access to a vehicle insured for business use.

Melville Housing Association is a disability confident employer, an equal opportunity employer and registered charity SC032755.