Property Manager - PRS

Property Personnel Ltd; Greater London; On-site; GBP 32,000 - 36,000; Full time

Job summary

Property Personnel Ltd in London is seeking a Property Manager to join their residential management team. You will oversee a portfolio of privately rented properties across London, ensuring smooth operations, tenant satisfaction, and compliance with UK landlord and tenant law.

The role requires at least two years in residential property management, ARLA Propertymark Level 3 or AssocRICS, and strong client-facing skills. Salary ranges from £32,000 to £36,000 depending on experience.

Qualifications

• At least 2 years in residential property management
• Strong understanding of legislative requirements in the UK housing market
• ARLA Propertymark Level 3 or AssocRICS qualification
• Ability to multitask and manage workload efficiently
• Experience managing rental income and arrears processes
• Strong interpersonal skills to engage with tenants and service providers effectively
• Knowledge of property management software and Microsoft Office suite.

Responsibilities

• Coordinate maintenance, repairs, and refurbishments with contractors.
• Manage tenancy lifecycle for AST properties from move-in to move-out.
• Serve as main contact for tenant queries and dispute resolution; ensure high service standards.
• Conduct regular property inspections; record and report findings.
• Review checkout reports and negotiate deposits with tenants.
• Build relationships with tenants, contractors, and stakeholders to ensure smooth operations.
• Monitor rent payments and pursue arrears per policy.
• Liaise with tenants and guarantors to resolve issues.
• Ensure properties comply with gas safety, EICRs, EPCs, licensing.
• Stay updated on housing law changes.
• Maintain accurate records for audits and legal purposes.
• Maintain current records using property management software (PropMan, Dwellant or similar).

Skills

Residential PM

UK housing law

Stakeholder management

Multitasking

Microsoft Office

Education

ARLA Propertymark Level 3

AssocRICS

Tools

PropMan

Dwellant

Job description

Our client is a modern, partner-led, full-service property consultancy based in central London. They offer a diverse range of professional services and place their clients at the heart of everything they do.

They are currently seeking a Property Manager to join their well-established residential management team. You will be responsible for managing a portfolio of privately rented properties across London, as well as ensuring efficient operations, tenant satisfaction, and compliance of the company's residential assets, while delivering excellent service to both landlords and tenants.

This property management role is ideal for a proactive, commercially astute professional with a thorough understanding of UK landlord and tenant law, property management best practices, and a proven track record in managing residential tenanted properties.

Responsibilities will include:

• Coordinating and overseeing property maintenance, repairs, and refurbishments, working closely with contractors and service providers
• Managing the full tenancy lifecycle for AST properties - from move-in to move-out
• Acting as a point of contact for tenant queries, supporting with dispute resolution, and ensuring high customer service standards
• Conducting regular property inspections, recording and reporting findings
• Reviewing check-out reports and negotiating deposit deductions with tenants
• Building strong relationships with tenants, contractors, and other stakeholders to ensure smooth operations and continued business growth
• Monitoring rent payments and pursuing arrears in line with company policy
• Liaising with tenants and guarantors to resolve payment issues
• Ensuring all properties comply with current legislation (e.g. gas safety, EICRs, EPCs, licensing requirements)
• Keeping up to date with changes in housing laws and regulations
• Maintaining accurate records for audits and legal purposes
• Maintaining up-to-date records using property management software (e.g.PropMan, Dwellant or similar).

Personal profile:

• At least 2 years' experience in residential property management
• Strong understanding of legislative requirements in the UK housing market
• ARLA Propertymark Level 3 or AssocRICS qualification
• Ability to multitask and manage workload efficiently
• Experience managing rental income and arrears processes
• Strong interpersonal skills to engage with tenants and service providers effectively
• Knowledge of property management software and Microsoft Office suite.

This role is offering a salary of £32,000 to £36,000 dependent on experience.

Our client believes their people are central to their success. They foster a culture where individuals are empowered to takeownership, develop lasting client relationships and contribute to the continued growth of the business.