Property Manager - Ipswich or Colchester

Oakheart™️; Ipswich; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

On-going training & development

Macbook laptop

Pension (3% employer contribution)

Annual company events

Hybrid working - up to 2 days workfrom

Job summary

Oakheart Property in Ipswich or Colchester is seeking a Property Manager to oversee a portfolio across Essex. The role covers inventory, maintenance, rent management, and compliance, with a focus on delivering excellent landlord and tenant service.

The position offers hybrid working (up to 2 days WFH per week after probation) and a structured pathway for career progression within Oakheart Property.

Responsibilities

• Carry out pre-inventory on new lettings listings or checkout for relets, advise landlords on works to bring to standard.
• Complete inventory for new let properties.
• Act as main contact for all maintenance issues.
• Instruct, coordinate, and oversee contractors to high standards.
• Approve and raise invoices for repairs and contractor work.
• Ensure properties meet safety and legal standards (gas, EICR, EPC, alarms).
• Book and conduct property visits for managed properties and paid services.
• Manage rent arrears processes and update tenants/landlords.
• Provide financial updates and track maintenance spend.
• Negotiate annual rent increases and serve notices.
• Maintain compliance records and statutory requirements.
• Log all actions and communications in CRM/lettings platform.

Job description

Job Title

Property Manager

Location

Ipswich or Colchester

Hours

Monday - Friday; 9am - 5.30pm

Annual leave

28 days per annum, including bank holidays, plus your birthday day off

Benefits

• On-going training & development
• Macbook laptop
• Pension (3% employer contribution)
• Annual company events
• Hybrid working - up to 2 days work from home per week upon successful completion of probationary period

Key Responsibilities

Your main office will be in either Oakheart Ipswich, Suffolk or Oakheart Colchester, Essex but you may be expected to travel to alternative offices within the group for training, development and support. You will be dealing with all manners of clients ranging all aspects of the property industry. Brief topics range from:

Managing a portfolio of Essex Properties, carrying out the following duties:

• Carry out pre-inventory upon successful new lettings listing or at completion of a check-out for a relet property. Providing accurate information & recommendations to the landlord for works required to bring to standard.
• Complete the inventory for new let properties
• Act as the main contact for all maintenance issues.
• Instruct, coordinate, and oversee contractors, ensuring works are completed to a high standard.
• Approve and raise invoices for repairs and contractor work.
• Ensure properties remain fully compliant with safety and legal standards (gas, EICR, EPC, alarms, etc.)
• Book and conduct property visits for all managed properties and those let only where they request as an additional paid service.
• Manage rent arrears processes and communicate updates to tenants and landlords.
• Provide financial updates and track maintenance spend where required.
• Liaise and negotiate annual rent increases, ensuring the relevant legal notices are served.
• Ensure all properties meet current statutory requirements and maintain accurate compliance records.
• Serve relevant legal notices throughout tenancies.
• Manage the end of tenancy process with the relevant notices served.
• Conduct a check-out at the end of tenancy.
• Negotiate deposit returns and disputes with the TDS.
• Advise landlords on legislative changes and best practice.
• Deliver excellent customer service to landlords, tenants, and contractors.
• Handle complaints, disputes, and complex queries professionally.
• Build strong relationships with landlords to support long-term retention.
• Escalate non-compliance or risks promptly.
• Maintain accurate records within the CRM/lettings platform.
• Ensure all actions and communications are logged consistently.

Why Join Us

At Oakheart Property, we are committed to transforming lives and communities through our work. We provide a structured pathway for career progression and invest in our people to ensure long-term success. Join a dynamic and ambitious team where your development and achievements are recognised and rewarded.

If you have a passion for property and delivering exceptional customer service, we would love to hear from you.